Linus Eriksson

Experience

• 

  Glass og stål

  May 2015 - Jan 2019

  Montør
• 

  Britannia Hotel AS

  Sept 2018 - Jan 2019

  Montør
• 

  Opex Ltd

  Jul 2019 - Apr 2022

  • Customer Service Manager

    Feb 2022 - Apr 2022

  • Risk Analyst & RG/AML Analyst

    Jul 2021 - Feb 2022

  • Customer Service Team Lead

    May 2020 - Jul 2021

  • Customer Service Specialist

    Jul 2019 - May 2020
• 

  Armstrong Operations

  Apr 2022 - now

  Passionate about exceptional experiences and operational excellence. I lead teams, optimize satisfaction, and foster continuous improvement for enhanced brand reputation.Leadership: Excel at overseeing large-scale operations, managing diverse teams, and empowering them to deliver exceptional service through coaching and mentorship.Experience Strategy: Develop and execute customer-centric strategies aligned with goals. Analyze feedback and market trends to enhance the end-to-end customer journey and drive loyalty.Process Optimization: Streamline processes using data-driven insights, technology solutions, and automation for improved efficiency and customer experiences. Achieve operational excellence through monitoring metrics.Relationship Building: Build strong partnerships through effective communication and collaboration with cross-functional teams and strategic partners, driving satisfaction and achieving objectives.Problem Resolution: Resolve complex issues with empathy and professionalism using active listening, critical thinking, and efficient escalation procedures to maintain trust and loyalty.Data Analytics: Monitor metrics, identify trends, and make data-driven decisions for achieving targets, implementing improvement strategies, and providing personalized experiences. Show less

  • Customer Service Operations Manager

    Jan 2024 - now

  • Service & VIP Operations Coordinator

    Apr 2022 - Feb 2024