Experience

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  Data soft consultants

  Jul 2005 - Apr 2006

  System administrator

  75+ of Computers were connected with Mumbai Stock Exchange Server.* Installing and configuration of commodity and general software’s and its troubleshooting.Identify and escalate priority issues per user specifications.Making sure 100% uptime connection availability with Mumbai stock exchange for commodity agents.Making sure the backup machines are available for users in case of any hardware failure.Plans, executes and coordinates the deployment of PCs, Laptops, Network and Standalone Printers and other IT Client Hardware. Show less

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  Zaptech solutions

  Jun 2006 - Mar 2015

  Successfully managing 65+ corporate clients at different locations around the UAE, leading a team of 6 Engineers.➢ Managing & arranging the service schedules of engineers as per Customers call request.➢ Provide clients to L1, L2 and L3 level support.➢ On Site & Remote Desktop support to the users for their IT related issues and troubleshooting.➢ Installation/troubleshooting of all kind of Servers, Mac PC’s, branded/assembled PC’s.➢ Installation / Configuration and Managing Server’s, Active Directory, Group policies Etc.➢ Configuring and troubleshooting of Microsoft Outlook, Outlook Express, Eudora on Mac, Mail on Mobile.➢ Installation and configuration of various operating systems, such as Windows Server 2008/2012, Windows XP, Win7, Win8, Mac OS.➢Installation and configuration of all types of hardware peripherals such as Desktop, Laptops Switches, Routers, Wireless devices, Printers (Local & Network), UTM devices, Scanners and all peripheral devices.➢ Working knowledge of LAN/WAN protocols & services i.e.: TCP/IP, DNS, and DHCP.➢ Installing and configuration of all kind of ERPsoftware’s, such as TALLY, SAGE 300. ➢ Handling customer calls, raising tickets, assigning the service job to the respective engineers, follow-ups with the clients and engineers if the job has completed until the ticket is closed.➢ Worked closely with the Customers/Clients to maintain concurrent work commitments, quality solution review according standards and making sure the SLA should not be compromised.➢ Involving in Hardware/Software purchasing from local suppliers/distributors as per Customer requirements/needs.➢ Maintained/managed the clients IT (hardware & software) inventories/assets and the important credentials.➢ Preparation of Customers monthly and yearly reports of their IT service calls visits/incidents.➢ Team Player, ability to work under pressure, Good organizational and time management skills Show less

  • IT Manager System Support

    Dec 2006 - Mar 2015

  • Sr. IT Support Engineer /Team Leader (MCSA-ITIL Certified)

    Jun 2006 - Jan 2015
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  Apl

  Nov 2015 - Apr 2023

  It specialist

  APL, one of the world’s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with state-of-the-art information technology, equipment and e-commerce. APL is a wholly-owned subsidiary of Singapore-based Neptune Orient Lines.With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace – whether that is venturing into new territories or growing in already developed markets. Show less

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  Cma cgm

  Apr 2023 - now

  It manager