Experience

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  Lg cns co., ltd.

  Nov 2000 - Sept 2011

  Manager

  Leader of Oracle ERP System Maintenance supporting team - Supporting in streamlining business processes for AP, AR, FA, GL, Cash Management, Treasury, Tax Modules - Management of outsourcing Vendor(People), Budget- Instructor of ERP Financial Overview On-Line Course (’07)Oracle ERP Rollout Project - Oracle 11i multi-org implementation – LG Mexico(3 Companies) and LG Poland(2 Companies) Supported all Finance Modules - Supported AP, AR, FA, GL, Cash Management, Treasury in Mexico- Well Implemented 7 tasks LG subsidiary systems Such as Auto Closing system, LG Global Account Code, Global TR, Global HR, Overseas Importing system etc.- Communications with people in EnglishInfra Server & Network Management - Managing Outsourcing Network Vendor - AD Account & policy Management - DHCP Server Management- Backup : Incremental Backup & Full Backup on Weekends- Supported IT Service based on ITIL Show less

• 

  두산정보통신

  Oct 2011 - Nov 2016

  Manager

  As a Module Leader of the Oracle ERP System Maintenance supporting team - A charger of personal information protection law - A quality charger of ITSM Change Request Management - Adoption Global Treasury SaaS System Biz. Consulting - A quality charger of ITSM Change Request Management - Supporting in streamlining business processes for AP, AR, FA, GL, TAX, TR, Firm Banking- PM of GIRO System Project - 6 Weeks On-Site Supporting ERP Project of Subsidiary Company in England - Supporting change taxation system - AD(Active Directory)Account Project Finance Part Leading - Upgrade latest version of Oracle ERP application (12.1.3) Show less

• 

  오라클

  Dec 2016 - Apr 2019

  As an ISM, support project implementation successfully - Provide project oversight and guidance to help achieve a successful implementation and adoption of SaaS ERP Cloud solution- Guide implementers, pro-actively advise on recommended product expertise, issue tracking and realistic project plans- Assist in identifying common risks and promote implementation best practices based on real time assessment of project plan activities- Orchestrate all the resources cross LOBs for customer value realization - Managing escalated support situations for APAC; identifying, prioritizing and solving critical issues, working with multiple LOBs toward conclusion of the issues, managing internal/external communication and report. - 10 Customers Successful Go-Live with Oracle SaaS ERP Cloud. Such as Kakao, Jinair, George Mason University Korea, Novelis Korea, Maruman Korea SP systems and so on Show less

  • Customer Success Manager

    Feb 2019 - Apr 2019

  • Senior Implementation Success Manager

    Dec 2016 - Feb 2019
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  Thermo fisher scientific

  Apr 2019 - Jun 2021

  It application supervisor

  - Deliver IT services based on ITIL- Mange IT Budget and establish AOP- Responsible for managing IT applications to support and enable business success and projects for IT-Business integration- Partner with business to capture business requirements, propose, evaluate and deploy business solutions and meet business needs and growth- Plan, manage, and execute projects following solid project management methodology to implement and enhance business systems, and ensure project completion on time, within scope and within budget- Communicate and present Korea business case to regional and global teams, gain global buy-in and support, and get local requirements addressed and global systems implemented and customized to satisfy Korean market specific needs- Work and coordinate with global IT teams and regional offshore support and development teams to review and resolve system issues in a timely and quick manner to minimize business impact and maintain system availability and reliability- Align priority with business goals and IT roadmap, focus on business priority to achieve goals and contribute to business success- Develop and manage good relationships with user groups and all stakeholders, establish and maintain relationships with key customer accounts and vendors- Document business processes, system technical specs and solutions, and project requirements, share with and present to users in an effective and easy-to-understand way Show less

• 

  Zendesk

  Jun 2021 - now

  - Advising and guiding enterprise customers in mapping CX strategy and business needs to Zendesk- Entrusted with relationships, strategy, and product adoption for strategic accounts

  • Senior customer success manager

    Oct 2022 - now

  • Customer Success Executive

    Jun 2021 - Oct 2022