Sophia Kuh

Experience

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  Emotion Regulation Research Lab

  Sept 2013 - Jun 2014

  Data Entry Manager

  • Oversaw end-to-end process for collecting and analyzing biological data to determine children’s emotional development• Conducted lab research to understand how physiological and emotional responses are related• Provided material for a series of four half-hour long videos for behavior analysis• Supervised and trained over thirty lab assistants; scheduled training and weekly assignments

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  BBCN Bank

  Sept 2014 - Dec 2015

  Operations Administrative Specialist

  • Liaison for foreign transactions within forty-five branches and domestic/international affiliate banks• Trained and developed two operations specialists to improve workflow

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  Judy's Accessories

  Sept 2016 - Jun 2017

  Operations Manager

  Oversaw wholesale warehouse ecosystem to successfully launch 90K+ items across 4 B2B eCommerce websites, including website management, inventory, customer service, and order fulfillment• Analyzed weekly sales performance to inform opportunities to mark-down and re-purchase items• Coordinated product-focused messaging into digital advertising campaigns; Drove sales by 42%• Maintained relationship with vendors and retailers; Scheduled meetings to negotiate product quality, purchase quantity, and shipping date with vendors and distributed line sheets to buyers on bi-weekly basis Show less

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  NBCUniversal Media, LLC

  Oct 2017 - Jun 2021

  Spearheaded Facebook operations and oversaw queue management for 13 Rights Managers• Strategized automated delivery of catalog references by auditing standard and legacy scan matches; Increased automatic content matching by 98% and reduced manual efforts by 80%• Ideated and executed solutions for operational preparation for enabling UGC monetization, including match rule development, title/brand recommendation, page-level reportingLed business partnership with Facebook, YouTube, and Audible Magic to improve functionality and usability of content management systems for live and video on-demand content• Built future product for rightsholders by testing new features, reporting bugs, managing tickets as a Rights Manager Steering Partner; Provided insights on API, metric reporting, and fingerprint algorithm• Facilitated product feedback sessions to define feature requirements, outline use cases, and design mock-ups that align with NBCU business goals and Facebook product roadmapResearched piracy landscape for Peacock licensed content across social media to ensure title coverage ahead of Peacock’s soft and domestic launches• Assessed enforcement rights for 8K+ titles, measured 3rd party piracy and enforcement efforts, and added labels that track and pushed references into our systems close to release dateDefined addressable market, gathered data, and built tables in MySQL to understand the scope of extending license agreements on NBCU titles to outlier territories Show less Identified monetization opportunities, drove engagement to official NBCU accounts, and provided end-to-end content protection of NBCU Intellectual Property by analyzing copyright and trademark infringement on social mediaBuilt responsive Tableau dashboards and created Excel reports that aggregated revenue and owned views to inform budgeting strategy for the International Advertisement Video On-Demand teamEffectively managed 5 project management tools to increase cross-team collaboration, seamlessly onboarded new talent, and created ease in file sharing• Produced Wiki articles such as competitive analyses, database dictionaries, and how-to guides that standardized workflow for handling ad hoc requests from vendors and internal business units• Published monthly technology newsletter for internal tool launches and developments• Standardized Tableau data visualization dashboards (for brand and official channel revenue, audits, operations) and PowerPoint templates for the Intellectual Property department Show less

  • Senior Analyst

    Mar 2020 - Jun 2021

  • Analyst, Platform Operations

    Feb 2018 - Mar 2020

  • Platform Analyst

    Oct 2017 - Feb 2018
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  Meta

  Jul 2021 - Jan 2023

  Program Manager, Video Systems