Durgesh Shinde

Experience

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  ACS A Xerox Company

  Aug 2008 - Aug 2013

  Infrastructure Management Analyst

  Work Experience :• > Windows2003/2008 Active Directory Administration and Managing Active directory like applying group policy, addition, deletion accounts, transferring FSMO roles, promoting RODC, etcBuilding additional Domain Controllers and serversServer Installation and Configurations of Windows2003/2008 Servers• Knowledge Active-Active and Active-Passive Microsoft Clusters in windows 2003 and Windows 2008.• Upgrading OS from Windows 2003 to Windows 2008• Updating servers with latest service packs and hot fixes• Server Management Tools Like Compaq Insight Manager and RILO,IMM,RSA, ILO, DRAC• Managing Symantec Antivirus and Mcafee.• Knowledge on VMware like creating virtual machines, taking snapshots, migrating storage, migrating Virtual machines, cloning virtual machines, creating Templates etc. • Knowledge on KMS Server.• Knowledge windows FTP server.Basic knowledge of VM Ware and cluster.• Remote management tools like PC Any where, VNC Viewer, Remote Desktop Connection, Radmin• Backup and Restore: Maintaining and supporting the VERITAS Backup, Symantec and TSM backup,HP Data Protector , EMC Networker version 7.2. Troubleshooting the backup failed issues Maintaining Backup Reports. Mounting and unmounting tapes.• Working Tools (What's up professional, Netiq , HP -Insight Manager, IBM Director, DELL IT ),Ticketing tools ( Service Center , Infra , Remedy,Maximo ).• Establishing Conference & bridge calls for the major issues/outages.• Maintaining daily logs, turnovers and equipment malfunction reports maintaining WTS time worksheet.• Performing Break/Fix, Performing server reboots on user/client request.• Patching through BL tool and Manual, Resolution of reboot, storage and service issues, RCA.• Providing training to new employees. Show less

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  Xerox

  Aug 2008 - Aug 2013

  Infrastructure Management Analyst

  WIndows & VMwareServed as Server AdministratorWork Experience :• > Windows2003/2008 Active Directory Administration and Managing Active directory like applying group policy, addition, deletion accounts, transferring FSMO roles, promoting RODC, etcBuilding additional Domain Controllers and serversServer Installation and Configurations of Windows2003/2008 Servers• Knowledge Active-Active and Active-Passive Microsoft Clusters in windows 2003 and Windows 2008.• Upgrading OS from Windows 2003 to Windows 2008• Updating servers with latest service packs and hot fixes• Server Management Tools Like Compaq Insight Manager and RILO,IMM,RSA, ILO, DRAC• Managing Symantec Antivirus and Mcafee.• Knowledge on VMware like creating virtual machines, taking snapshots, migrating storage, migrating Virtual machines, cloning virtual machines, creating Templates etc. • Knowledge on KMS Server.• Knowledge windows FTP server.Basic knowledge of VM Ware and cluster.• Remote management tools like PC Any where, VNC Viewer, Remote Desktop Connection, Radmin• Backup and Restore: Maintaining and supporting the VERITAS Backup, Symantec and TSM backup,HP Data Protector , EMC Networker version 7.2. Troubleshooting the backup failed issues Maintaining Backup Reports. Mounting and unmounting tapes.• Working Tools (What's up professional, Netiq , HP -Insight Manager, IBM Director, DELL IT ),Ticketing tools ( Service Center , Infra , Remedy,Maximo ).• Establishing Conference & bridge calls for the major issues/outages.• Maintaining daily logs, turnovers and equipment malfunction reports maintaining WTS time worksheet.• Performing Break/Fix, Performing server reboots on user/client request.• Patching through BL tool and Manual, Resolution of reboot, storage and service issues, RCA.• Providing training to new employees. Show less

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  Mindtree

  Aug 2013 - Aug 2015

  Senior Windows System Administrator

   Working for 5000+ servers including 2k3, 2k8, 2k8r2, 2012 r2 on 16 Locations. Supported migration activity from NetApp to EMC and EMC to NetApp. Experience in supporting hard disk related issues and troubleshooting. Raid1 to Raid5 Fault tolerant volume configurations for new builds. Firmware, SPP upgrade on servers manually and using HP-SIM server. Experience in active directory FSMO roles, transferring and seizing. Network teaming creation and TCP chimney configuration. Owner of bulk work project and implementing the same. SCOM certificate management on servers and troubleshooting the issues. Server restoration on crash with TBMR 6.5.1 & 7.1.1. Troubleshooting TSM client issues for backup and data restore. SEP installation upgradation and troubleshooting the issues. Server support using remoted tools (DRAC,ILO,RSA) Providing KT session on technical tasks. Cluster server issue troubleshooting. Identify Creating & updating technical process documents like Methods & Procedures. Managing Active Directory access management Basic knowledge on PowerShell scripting. Possess strong communication and interpersonal skills. Attending the change meeting and implementing change. Process knowledge of ITSM and ITIL V3Vmware Support :• Installation, configuration and managing ESXi .• Installing, Configuring, Managing VMware vCenter Server • Infrastructure Support through VSphere 4.0 and 5.1 Client.• Deploying Virtual Machines by using Templates, Clones.• Migration performed like P2V and V2V using VMware vCenter converter toolAwards & AppreciationMindtree Unstoppable – For displaying execution excellence in technical projects.Best Team Player and many client appreciations for excellent and prompt serviceVolvo STAR TEAM Award Show less

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  IBM

  Sept 2015 - Jul 2017

  Technical Services Specialist

   Support for 4000+ servers including 2k8, 2k8r2, 2012 r2 across the globe. Server building with the automated scripts also manually. Firmware, SPP upgrade on servers manually & using HP-SIM server. Network teaming creation and TCP chimney configuration. McAfee installation upgradation and troubleshooting the issues. Server support using remote tools (ILO) Server restoration using TBMR (Tivoli Bare Metal recovery tool) TSM client installation and troubleshooting of backup issues. Cluster server issue troubleshooting. Analyzing Memory Dump files if the system Crashes and Unexpected reboots of the server and providing RCA Post patching activity and troubleshooting the patch issues. Identify Creating & updating technical process documents like Methods & Procedures. Patching via Update Manager, WSUS and SCCM 2012 Working on user based issues. Performing Disaster Recovery activity using Symentec Netbackup Ticketing tools HPSM , KAYKO , CA Following ITIL process at work Performing installation and configuration of vCenter Server Updating vCenter servers Managing ESX Servers and Virtual Machines through Virtual Center Server Deploying Virtual Machines and installing the Guest Operating Systems  Deploying and customizing VMware Templates  Working on P2V and V2V project Controlling user access through roles and permissions.. Daily activities like VMotion, VMTool update Commissioning & Decommissioning of VM’s Show less

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  NTTデータ

  Jul 2017 - now

  System Integration Advisor

   Supporting 4 Division/Markets within the project Providing OS support for Windows server 2003 , 2008 , 2012 , 2016 within the Project. Dell OME (Open Manage Essentials) Administration for infrastructure Quarterly Patching using KACE , AUTOMOX , WSUS tools Firmware, SPP upgrade on servers manually & using iDRAC/iLO/RSA Redesigning the cluster’s roles and services. Providing RCA for High Severity incidents, Problem ticket, Unexpected reboot and other issues related to assigned servers. Working on QA and activation of newly built Servers. Assisting storage & application team in installing/Configuring/Reconfiguring NetApp & IBM Storage. Working on Backup incidents related to Veeam/Veritas/Netbackup/TSM. Proactively engaging application team/Vendor in converting old Physical server in to Virtual via P2V process. Assisting Virtualization team in migration activities. Working on yearly Risk Assessment. Handling issues related to Enterprise AV tools: Cylance , McAfee Endpoint. Analyzing & suggesting application team/Vendor on capacity management. Representing team on Daily Operations meetings of different markets & CAB calls. Creation of Technical SOP’s for the team on daily Operations work. Active Directory Management Centrify Access Manager Deployment and Support Azure & NDC Cloud infrastructure Support Skillsoft trainings completed Microsoft Windows Server 2012 R2 - Installing and Configuring: Hyper - V Microsoft PowerShell for Windows: Getting Started with PowerShell Managing a Citrix XenDesktop 7.6 Environment VMware vSphere 6 Install, Configure, Manage Microsoft Azure Training Azure Storage and the Azure Environment Azure Backup and Recovery External trainings completed from Alchemy Solutions Windows Server 2019 Administration training. AZ300 - Microsoft Azure Solution Architect AZ-500 - Microsoft Azure Security Technologies Show less