Experience

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  Bt

  Sept 2018 - Nov 2018

  Placement software engineer

  • Designed pages for web applications• Learned how to use Application Programming Interfaces to retrieve and display real-time information• Learned how to perform Java UNIT testing on software• Introduced to software testing of Communication Provider Networks

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  Department for work and pensions (dwp)

  Jul 2021 - Feb 2024

  Case manager

  • Experience handling outbound calls using scripts such as in “Support for Mortgage Interest” calls or delivering “Recoverable Hardship Payments” as well as unscripted calls using my extensive knowledge of Universal Credit processes.• Demonstrate strong communication skills by engaging with team members and making customers feel comfortable and valued. I go the extra mile to ensure that customer issues are resolved.• Developed my Excel calculator for underpayment letters, reducing letter processing time by 10 minutes.• I have been able to work and adapt to multiple computer systems and techniques for achieving the work required.• Used leadership skills in helping new starts by providing solutions to issues and providing answers to queries. Show less