
Timeline
About me
CompTIA Security+🔒 | BSc in CIT🎓 | customer service experience at Universal Credit 💼| worked as placement software engineer at BT 🖥️
Education

North west regional college (nwrc)
2014 - 2016Information technology d*d*d (distinction*)Activities and Societies: Erasmus+, RoboParty As part of the Northwest Regional College, I was involved in a Robotics competition in Portugal and participated in a 3 week student exchange programme in Denmark. Over in Denmark, I studied at the Korsør ProduktionsHøjskole. I really found this student exchange programme a great opportunity to learn in a multi-cultural environment. I also got the opportunity to use my skills in a practical way, by helping a local family set up a website.

Queen's university belfast
2016 - 2021Bachelor of science (bsc) computing and information technology with professional experience 2:1Activities and Societies: Underwater hockey, QUB chess club Awarded Degree PlusLevel 1 Modules: (Programming , Problem Solving, Computer Architecture, Software Engineering and Project Management )Level 2 Modules: ( User Experience Design, Software Development, Computer Administration and Hardware, Information Management) Level 3 Modules: (Software Design Principles, Contemporary Team Based Computing, CIT Project, Data Analysis and Visualisation, Network Security)
Experience

Bt
Sept 2018 - Nov 2018Placement software engineer• Designed pages for web applications• Learned how to use Application Programming Interfaces to retrieve and display real-time information• Learned how to perform Java UNIT testing on software• Introduced to software testing of Communication Provider Networks
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Department for work and pensions (dwp)
Jul 2021 - Feb 2024Case manager• Experience handling outbound calls using scripts such as in “Support for Mortgage Interest” calls or delivering “Recoverable Hardship Payments” as well as unscripted calls using my extensive knowledge of Universal Credit processes.• Demonstrate strong communication skills by engaging with team members and making customers feel comfortable and valued. I go the extra mile to ensure that customer issues are resolved.• Developed my Excel calculator for underpayment letters, reducing letter processing time by 10 minutes.• I have been able to work and adapt to multiple computer systems and techniques for achieving the work required.• Used leadership skills in helping new starts by providing solutions to issues and providing answers to queries. Show less
Licenses & Certifications
- View certificate

Security+
ComptiaJul 2024 - View certificate

Teacher of english to speakers of other languages (tefl)
Gotoco - tefl teacher training & global work-travel placements & teaching fellowshipsNov 2017 .webp)
Uk full driving licence
Driver and vehicle licensing agency (dvla)
Honors & Awards
- Awarded to Joshua LeslieMoney Guidance Foundation Course City & Guilds Oct 2022
- Awarded to Joshua LeslieDegree Plus Queens University Jul 2021 During my time at Queens University, I undertook a Level 1 Mandarin course and taught English in China over the summer. I was awarded DegreePlus in recognition of the development of transferable skills beyond the programme of academic study.
Volunteer Experience
Technical Support
Issued by Cancer Focus Northern Ireland on May 2021
Associated with Joshua LeslieStudent Member
Issued by The Institute of Directors on Jan 2018
Associated with Joshua LeslieCharity Fundraiser
Issued by Ultra White Collar Boxing on May 2017
Associated with Joshua Leslie
Languages
- enEnglish
- chChinese
- spSpanish
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