
Timeline
About me
Portfolio Management Senior Associate, Officer at Bank of America, Private Bank
Education

Bryant university
2011 - 2013Bachelors degree communications minoring in businessActivities and Societies: Active member on the Velocity Dance Team Transferred in from Mitchell College as Junior.

Mitchell college
2009 - 2011Bachelors sports communicationActivities and Societies: Work study- working at the school gym Freshmen and Sophomore year MVP Student Sigma Alpha Pi- Presidential Member Transferred out after 2 years.
Experience

Shaw's supermarkets
Sept 2008 - Jan 2010Cashier
Dick's sporting goods
May 2010 - Mar 2014Administrative assistantEnsure all inventory is up to date (Transfers, drop shipments, damages, unknown/known theft)Wage Summary, ExpensesInteracted with customers to resolve problems and ensure satisfactionTrained/ interviewed new employees (approximately 2 new associates every hire period)Set- up displays and design in- store promotional advertisements

Outback steakhouse
Jun 2011 - Mar 2012HostessDoor opener/ closer, greeter, seat customers to the proper table.

Wpri media
Sept 2012 - Dec 2012The rhode show- internLogging of stories, help set up before airing, greet/ entertain guests, help in the kitchen, take pictures, helped with “Search for a Star”, travel to live airings, filming

Lotus global, inc
Oct 2013 - May 2014Account managerSmall Team ManagementTraining and Developing Entry LevelInterviewingSalesGeneral Office Duties

Citizens financial group, inc.
Apr 2014 - Aug 2017Provide support to the Head of HRSS Business Support, VPSet-up new courses and classes/ make changes to existing classesProcess enrollments for learnersCreate and maintain procedures to ensure activities are completed efficiently Participate in process design review sessions while looking for continuous improvement Troubleshoot problems and assist in identifying/ resolving issues while meeting SLAsTesting of system upgrades, fixes or enhancements Executive Assistant to the Director of Operations for HR Planning and Business Support (HR Solutions) as well as the HR Analytics team. Responsible for miscellaneous tasks within the Technology Services department.
HR Administrator
Feb 2016 - Aug 2017Executive Administrative Assistant
Jul 2015 - Feb 2016Administrative Assistant
Apr 2014 - Jul 2015

The limited
May 2014 - Jan 2017Floorset associate/ trainerResponsible for executing floorsets using the brand guide as directed to build sales, maximize profit and create the optimal store experience.

J. jill
Jul 2017 - Apr 2018Key holder/ sales leadSupports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership. Assists the management team in ensuring excellent visual merchandising and operational standards. In the absence of the Store Manager or Assistant Store Manager, the Sales Lead acts in the capacity of the manager on duty. Show less

Bank of america private bank
Aug 2017 - nowPortfolio management senior associateResponsible for providing administrative and analytical support including completing required paperwork, updating databases, maintaining records, conducting limited research projects, and providing administrative coordination with trading, operations, and client service areas. Additionally, infrequently consulted for ad-hoc projects, such as organizing events and reservations department wide, handle visitor(s) access and other miscellaneous requests.

Francesca’s®
May 2018 - Jan 2020Keyholder, sales lead
David's bridal
Sept 2020 - nowDress specialistResponsible for providing Five-Star Customer Service to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.Proactively address customer concerns with confidence and know when to escalate and partner with the leadership team.Promote all alteration services and personalization options.Ensure proper measurements are taken and entered for each event as required for ordering dresses to minimize returns. Respond promptly to all customer questions by providing thorough product and service information.Build relationships to meet and exceed customer satisfaction and loyalty.Sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments as needed.Perform other duties and tasks as assigned by store management including: Promotion and sign set up, Merchandising and visual changes, Markdowns and inventory counts. Attend and work Bridal Shows as needed with Store Manager. Show less

Orangetheory fitness
Oct 2021 - nowSales associateGreeting everyone who enters the studio with enthusiasm, energy and knowledge.Presenting the OTF concept to any interested consumers, also known as "intros".Working at our front desk which includes answering phones and talking to members among other tasks.Giving studio tours.Working hand-in-hand with trainers to guide intros through their first Orangetheory workout.Selling memberships to help the studio thrive.Following up on prospective clients.Handling members' concerns in a professional and objective manner with the goal of resolution.Participating in marketing and outreach events.Ensuring all areas of the studio are kept clean and organized. Show less
Licenses & Certifications
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Tips
Health communications, inc. (the tips program)Jul 2019
Honors & Awards
- Awarded to Kelly MuldoonCredo Honor Roll - Jul 2017 Q2 Credo Award Honor roll recipient
- Awarded to Kelly MuldoonCredo Award - Dec 2016 Q4 Citizens Bank Credo Honor Roll Award recipient
- Awarded to Kelly MuldoonCredo Honor Roll - Jun 2016 Quarter 2 Citizens Bank Credo Award recipient
Volunteer Experience
Velocity Dance Team coach
Issued by Bryant University on Sept 2015
Associated with Kelly Muldoon
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