Chris Jones

Experience

• 

  Interac Co Ltd

  Sept 2007 - Feb 2008

  Assistant Language Teacher

  Chris worked as an English teacher in four public elementary schools. He was responsible for organising and teaching lessons, the curriculum and the schools' overall standard of English.

• 

  Cheshire East Borough Council

  Nov 2008 - Jun 2009

  Data Quality Officer

  Chris was responsible for maintaining the integrity of information within the council's online records. This involved training members of staff as well as correcting historical records to ensure the Council met national targets.

• 

  SARIS CONSULTING LTD

  Mar 2009 - now

  Director
• 

  Lancaster University

  Oct 2009 - Sept 2010

  Project Associate

  Chris was responsible for managing 6-12 week IT transformation projects as a part of Lancaster Knowledge Business Centre's transformation team.Projects ranged from business analysis, to vendor procurement and bespoke development via an EU initiative to stimulate growth. He was responsible for every aspect of the projects including initiation, project definition/scope and project delivery.

• 

  Computer Sciences Corporation

  Oct 2010 - Apr 2011

  EMEA Problem Manager

  Reactive and Proactive Problem Management process owner for the National Grid (NG) and the Department of Health (DH). Chris ensured that problems were identified, tracked and managed effectively to resolution. He contributed significantly to the incident reduction initiative by exceeding the challenging target of a 25% reduction across the UK for which he received an excellence award.Achievements / Successes• FY12 Incident Reduction of 25% for NG & DH - excellence award• Initiation & deployment of the Problem Management process for the Department of Health Show less

• 

  CSC

  Jul 2011 - Oct 2013

  Chris was accountable for the delivery of ITIL service management processes to clients in the manufacturing and Diversified sectors. He managed a team of 40 leveraged staff and was responsible for IT service management performance. Duties involved issue resolution, transition, resourcing, process development and ensuring a high standard throughout the ITIL services.He also ensured that OLA’s and SLA’s were met for each account and presented remedial plans to CSC senior management if the accounts fail their targets.Achievements / Successes• Deployed leveraged service management successfully to BAE Systems• Significant reduction of major incidents and stabilisation of services to Selex Galileo• Modernisation and consolidation of processes for URENCO• Moved 9 accounts to globalised processes including major incident follow the sun model• Deployment of Configuration Management to URENCO with the Remedy Atrium Engine Show less Change process owner and responsible for the effective management of all IT changes on the Selex and BAE accounts. This included managing BAE systems through the deployment of new pricing software for Maritime Ships and the BT upgrade from 20CN to 21CN WAN networks.Chris voluntarily took responsibility for creating the operational model of project Eden, a new IL3/5 UK network which forms a key part of CSC’s strategic realignment. The network allows CSC tobid for secure government contracts and is unique in the market. He designed and implemented the support model and ensured that the network successfully entered BAU support which gave him a unique insight into security and furthered his understanding of CSC support teams.Achievements / Successes• Achieved Eden phase 1 go live deadline for Selex Systems, exceeding strict client deadline• Successful change performance for BAE & Selex at >98%• Alert and Emergency change performance for BAE & Selex <5%• Successful process modernisation of Selex Galileo post split from BAE Show less Chris was responsibile for end to end management of IT projects for the Department of Health; including acceptance into operational support and ensuring a minimum cost margin of 35%. Projects ranged from new deployments, procurement, building closures, alterations to managed services and mobile technologies. Chris met tight deadlines for high visibility projects including those where the Chief Executive of the NHS expressed a personal interest. He was also responsible for the level of customer satisfaction and achieved green status for CSAT on every project.Achievements / Successes• Closure of New Kings Beam House client site using half of allocated purchase order• Successful deployment of GOOD email application and iPad managed service• Successful deployment of CSC Connect VPN software to VIP users• Internal financial recognition for project delivery Show less

  • Service Management Lead

    Nov 2012 - Oct 2013

  • Eden Service Transition Manager & Selex Galileo Change Manger

    May 2012 - Nov 2012

  • Project Manager, Department of Health Account

    Jul 2011 - May 2012
• 

  PA Consulting Group

  Oct 2013 - Dec 2016

  Consultant

  Chris was an IT transformation consultant specialising in service design, multi-sourcing and target operating models.

• 

  SARIS PROPERTY LTD

  Apr 2016 - now

  Director
• 

  Gartner

  Jan 2017 - May 2019

  Executive Partner

  As executive Partner, Chris advised CIOs and senior leaders to help them grown and expand their businesses’. His focus was ensuing the best use of technology to ensure commercial success. This often involved helping clients form their strategic direction and ensuring they would be seen as successful to their board with plans that could be delivered on.