Veronica Colon

Experience

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  Bluegreen Vacations

  Jul 2008 - now

  Evaluate room and retail item inventory to maximize hotel usage, including rates andprofitability to maximize revenue.Assess pricing of upgrades and additional nights to maximize profit and maintain valuefor our guests.Develop marketing and sales strategies to increase vacation usage, revenue andconversion.Managed Direct changes to promotional offers based on market trends and monitoreffectiveness to remain competitive while increasing sales and increasing newcustomer base.Lead company initiatives by actively designing and implementing training strategies todrive and increase KPIs including year over year revenue.Drive department to meet sales, conversion goals and achieve departmental budgetquotas.Collaborate with the Campaign Strategy team on effective activation campaigns toincrease arrivals.Analyze trends of inbound calls, abandon rates, common guest concerns andeffectiveness of efforts and contests to ensure maximum efficiency.Collaborate and foster strong communication and relations with various areas ofthe business to accomplish company objectives. Show less Lead the department by actively training, motivating, mentoring, coach andcounseling and developing a group of up to 40 associates to handle diverse calls.Accomplished human resource objectives by interviewing, hiring and performancemanaging associates.Created and maintained standard operating procedure documents relevant todepartment operations; compose and maintain scripting.Monitored queues and call trends, including abandon rates, talk times, commonguest concerns and effectiveness.Achieved customer service and sales objectives by generating reports, evaluatingprocesses, developing training sessions and contests.Handled escalated guest concerns and make certain that follow up calls arecompleted to ensure quality service is provided.Collaborated and fostered strong communication and relations with site staff, hotelpartners, vendors and other areas of the business to resolve guest issues andmaximize guest satisfaction. Show less

  • Rental Revenue & Reservations, Supervisor

    Sept 2023 - now

  • Revenue Management Specialist

    Jul 2023 - Sept 2023

  • Reservations Manager

    Aug 2013 - Jul 2023

  • Reservations Supervisor

    Nov 2010 - Aug 2013

  • Assistant Supervisor, Reservations

    Jul 2008 - Nov 2010
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  La Rosa Realty

  Mar 2019 - now

  Real Estate Agent