Experience

• 

  Aegis bpo

  Jul 2008 - Aug 2009

  Operation executive

  • Engaged as a Sales Agent in the outbound sales process for Standard Chartered Bank's credit card.• Achieved and exceeded pre-defined sales targets through effective sales techniques and strategies.• Demonstrated proficiency in forecasting and planning for monthly and quarterly sales targets.• Executed sales plans within specified time frames, ensuring consistent achievement of goals.• Prioritized improvement in communication skills and product knowledge for enhanced sales performance.• Contributed to training programs aimed at elevating team capabilities in communication and product understanding. Show less

• 

  Bytech india private limited

  Dec 2009 - Mar 2015

  Assistant manager

  Leadership and Team Management:Led a fundraising team at Bytech India Pvt Ltd, starting as a Team Leader and earning promotion to Assistant Manager.Target Setting and Monitoring:Delegated monthly and yearly targets, creating a strategic route map for goal achievement.Conducted weekly performance reviews, ensuring team members were on track.Reporting and Analysis:Implemented weekly reporting structures, providing insights into team performance.Assigned analytical tasks to Team Leads for data-driven decision-making.Recognition and Incentive Programs:Developed recognition and incentive initiatives to motivate and reward team performance.Recruitment and Manpower Management: Placed newspaper ads for hiring, collaborated with a manpower agency to fulfill team requirements. Managed recruitment processes to ensure the team had the necessary resources.Sales Training and Policy Adherence:Suggested sales training programs and techniques for continuous skill development.Ensured all employees adhered to company policies and guidelines.Relation to Data Analyst Job:Utilized data analysis to inform target-setting strategies and performance assessments.Employed reporting structures for data-driven insights into team dynamics and effectiveness. Show less

• 

  Manav charities

  Mar 2015 - now

  Project manager

  Planning and Organizing:As Project Manager at Manav Charities since March 2015, demonstrated a consistent track record of effective planning and organizing, ensuring the successful execution of various initiatives.Digital Marketing Strategy:Implemented and managed successful digital marketing strategies, including Google and Facebook ads, enhancing online visibility and donor engagement for Manav Charities.Utilized social media: Facebook/Instagram to effectively promote programs, resulting in heightened brand awareness and increased community support.Email and SMS Marketing:Spearheaded targeted email marketing campaigns, achieving high open and click-through rates, contributing significantly to the growth of the donor database.Implemented impactful Bulk SMS marketing initiatives, resulting in improved response rates and enhanced donor retention.Cross-Functional Collaboration:Collaborated with cross-functional teams, integrating data analytics into decision-making processes, fostering a culture of continuous improvement and adaptability.Successfully liaised with Corporate Social Responsibility (CSR) partners, leveraging data insights to showcase the impact of contributions and build lasting relationships.Database Management and Event Planning:Developed and maintained a comprehensive donor database, ensuring accurate and up-to-date information for personalized communication and targeted outreach.Played a key role in designing and executing fundraising events, optimizing strategies using data insights to maximize donations.Professional Development and Innovation:Actively participated in industry conferences and workshops to stay updated on the latest trends in data analytics, incorporating innovative approaches into fundraising and marketing initiatives.Data-Driven Optimization:Utilized A/B testing methodologies to assess the effectiveness of different communication strategies, resulting in data-driven refinements for enhanced campaign performance. Show less