Experience

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  Cgs romania

  Sept 2011 - Feb 2015

  The main job responsabilty had as a basic feature of manually processing the orders, either after retrieving a call directly from the customer or potential customer with the order number, or by using the tools provided by the company to randomly pick an order, from the department's queue. checking all the information and personal details not to be connected to any kind of fraud, or identity theft. Taking the correct decision regarding the order, whether if it is going to be cancelled or processed, based on the findings that had the search items the personal information of the customer.Creating monthly or weekly reports, regarding orders that were processed by out fraud prevention department.Attending team meetings with the direct team-leader, or quality assurance annalist. Contact: Roxana Ionescu - Team Leader OV, 0732625848Computer Generated Solutions Romania S.R.L.Splaiul Independentei 319, Atrium House, Et 4-5, Sector 6Bucuresti, Romania Benefits: Food stamps, Medical insurance supported by MedLife, the transport was made via taxi vouchers between: 22:00 - 04:30 [both ways, home-work] Show less • retrieving inbound calls from customers or agents from other departments, asking probing questions to find the issue or concern,then informing the customer or agent about the method or procedure in that certain situation. Solving the issue of the caller in a timely manner. • checking the status of an order, then directing the customer to the appropriate department if necessary .• Cross-trained on the department for Activations, after they were processed by the Fraud, and Credit department. • checking the status of a package/order that was already sent out with UPS and has arrived, or not, at the shipping address on the order. Contact: Bogdan Ceapraga - Team Leader OS, 0748880709Roxana Ionescu - Team Leader OS/OV, 0732625848Computer Generated Solutions Romania S.R.L.Splaiul Independentei 319, Atrium House, Et 4-5, Sector 6Bucuresti, Romania Show less

  • Customer service representative - Order Verification, Sprint™ [cross-trained skill]

    Jan 2014 - Feb 2015

  • Customer Service Representative - Sprint™

    Feb 2013 - Feb 2015

  • Customer Service Representative - AOL Tech

    Sept 2011 - Feb 2013
• 

  Stefanini

  Feb 2015 - Oct 2017

  - handling calls when users asked for assistance with IT related issues:- software troubleshooting, hardware troubleshooting, specific applications troubleshooting- Active Directory usage- Security and compliance applicability when the situation implies using them properly.- moved onward to Queue management on the ANZ region.- Shared Mailbox monitoring and management, used for communication with clients, other support groups- also proposed for field technician tasks, in other sites (Zeist, Kitt Green) that were completed successfully every time.- had ad-hoc meetings with management where the primary subject was the service desk SLA's status. Show less

  • Knoewledge Engineer

    Aug 2016 - Oct 2017

  • IT Systems Support senior Analyst

    Feb 2015 - Aug 2016
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  Stefanini emea

  Jun 2017 - Oct 2017

  O365 system administrator

  Managing migrations from Microsoft Exchange to o365 Azure platformhandling tickets related to Microsoft Outlook mainly

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  Booking.com

  Oct 2017 - Mar 2022

  It support technician

  Provide support for internal tools,worked with Jamf and Active Directory, Jira, ZenDesk, wiki Atlassian,Introduced to OktaWas given also the possibility to work on-site, handling also the hardware - laptops, AIO units, Windows Dell and macOS Apple that were used by allbooking employees upon onboarding.Benefits included the possibility to travel abroad in other countries with Booking.com offices to assist with on-site work, handling endpoints and server tasks. Worked with Junos, and CLI.Became Jamf200 certified and began Linux learning. Show less

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  Stefanini emea

  Oct 2022 - now

  Mem system engineer

  Managing systems like SCCM, Intune, Jamf - as L3 support