Nikhil Shirsath

Experience

• 

  Gaytri Network Technologies Pvt.Ltd.

  Aug 2018 - Jun 2020

  Information Technology Support Engineer

  working at Gayatri Network Technologies Pvt. Ltd. as a Technical support Engineer. I am responsible for all IT technical support activities Software support ,Customer support. Passionate about Technology I'm avid learner who believes in putting 100% of efforts on the task in hand.

• 

  Kolte And Associates LLP

  Aug 2020 - Sept 2021

  Administrative Associate

  Administrative support to team or individual. Digital Marketing.

• 

  UPS

  Sept 2021 - now

  Technician inTSC teamHandling Critical issues , first and second level support contacts from Internal UPS Employees and apply understanding knowledge of supported system Assist Employees on technical matters.Understand technical problems, communicate resolution to software and hardware errors and multifunction . Follow troubleshooting guidelines and procedure to resolve or escalate the issues.Probe isolate and troubleshoot supported application problem.Performance target including service level resolution productivity and quality standards.Maintain up-to-date knowledge of products services and resources material.Provide adequate support and accurate information to user.Adhere to established attendance and punctuality guidelines. Show less

  • Critical Technician

    Aug 2023 - now

  • Global IT support

    Sept 2021 - now