
Timeline
About me
Global IT Support Specialist at UPS logistics Pvt. Ltd.
Education

Tmes's j.t.mahajan college of engineering, faizpur.
2011 - 2013Diploma e&tc aE&TC engineering..

Hindi seva mandal's, shri sant gadge baba college of engineering and technology, bhusawal
2013 - 2018Bachelor of engineering - be electrical and electronics engineering a
Experience

Gaytri network technologies pvt.ltd.
Aug 2018 - Jun 2020Information technology support engineerworking at Gayatri Network Technologies Pvt. Ltd. as a Technical support Engineer. I am responsible for all IT technical support activities Software support ,Customer support. Passionate about Technology I'm avid learner who believes in putting 100% of efforts on the task in hand.

Kolte and associates llp
Aug 2020 - Sept 2021Administrative associateAdministrative support to team or individual. Digital Marketing.

Ups
Sept 2021 - nowTechnician inTSC teamHandling Critical issues , first and second level support contacts from Internal UPS Employees and apply understanding knowledge of supported system Assist Employees on technical matters.Understand technical problems, communicate resolution to software and hardware errors and multifunction . Follow troubleshooting guidelines and procedure to resolve or escalate the issues.Probe isolate and troubleshoot supported application problem.Performance target including service level resolution productivity and quality standards.Maintain up-to-date knowledge of products services and resources material.Provide adequate support and accurate information to user.Adhere to established attendance and punctuality guidelines. Show less
Critical Technician
Aug 2023 - nowGlobal IT support
Sept 2021 - now
Licenses & Certifications
- View certificate

Quick fixes to attain excellent customer service
LinkedinOct 2022 - View certificate

Advance your skills as an it help desk specialist
LinkedinSept 2022 - View certificate

Become a customer support specialist
LinkedinSept 2022 - View certificate

Comptia a+ (220-1001 and 220-1002) cert prep: the basics
LinkedinSept 2022 - View certificate

Customer service: managing customer expectations
LinkedinSept 2022 - View certificate

It service desk: customer service fundamentals
LinkedinSept 2022 - View certificate

Learning outlook desktop (office 365/microsoft 365)
LinkedinSept 2022 - View certificate

Customer service: problem solving and troubleshooting
LinkedinSept 2022 - View certificate

How to get great customer service
LinkedinOct 2022 - View certificate

You tube channel growth
GoogleSept 2019 - View certificate

Customer service foundations
LinkedinSept 2022 - View certificate

You tube asset monetisation
GoogleJan 2020 - View certificate

Serving customers using social media
LinkedinSept 2022 - View certificate

Windows 10: manage and maintain windows 10
LinkedinSept 2022 - View certificate

Learning servicenow
LinkedinOct 2022 - View certificate

Nano tips for using microsoft office with mike tholfsen
LinkedinSept 2022 - View certificate

Networking foundations: networking basics
LinkedinSept 2022 - View certificate

Troubleshooting it remote administration
LinkedinSept 2022 - View certificate

Leading a customer service team
LinkedinOct 2022 - View certificate

Decision-making strategies
LinkedinSept 2022 - View certificate

Troubleshooting common pc issues for users
LinkedinSept 2022 - View certificate

Teamwork foundations
LinkedinSept 2022 - View certificate

Time management fundamentals
LinkedinSept 2022 - View certificate

Digital sales certification
GoogleAug 2019 - View certificate
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Google my business
Google digital academy (skillshop)Jan 2021 
Instagram marketing
Udemy- View certificate

Cisco network security: cisco firewall technologies
LinkedinOct 2022 - View certificate

Customer service: serving internal customers
LinkedinOct 2022 - View certificate

Azure active directory: basics
LinkedinSept 2022 - View certificate

Communication foundations
LinkedinSept 2022 - View certificate

Phone-based customer service
LinkedinSept 2022 - View certificate

Using microsoft teams and outlook together: maximizing productivity
LinkedinSept 2022 - View certificate

Conflict resolution foundations
LinkedinSept 2022 - View certificate

Learning pc maintenance and performance
LinkedinSept 2022 - View certificate

Customer service: creating customer value
LinkedinSept 2022 - View certificate

Innovative customer service techniques
LinkedinSept 2022 - View certificate

Writing customer service emails
LinkedinSept 2022 - View certificate

Digital marketing
GoogleAug 2019 - View certificate

Google ads display certification
GoogleSept 2019 - View certificate

Windows 10: administration
LinkedinSept 2022 - View certificate

Working with upset customers
LinkedinSept 2022 
Sbi life insurance advisor
Sbi life insurance co. ltd.Jan 2021- View certificate

Googal ads
GoogleAug 2019 - View certificate

Google ads video certification
GoogleSept 2019
Honors & Awards
- Awarded to Nikhil ShirsathRnR Spark Of Brilliance - Feb 2023
- Awarded to Nikhil ShirsathRnR Spark of Brilliance UPS logistics Pvt Ltd Nov 2022 RnR Spark of Brilliance.
- Awarded to Nikhil ShirsathSBI Life Insurance Adviser SBI Life Insurance Co.Ltd. Jan 2021 Appointment as Insurance Advisor IA of SBI Life Insurance Co.Ltd.
Languages
- enEnglish
- hiHindi
- maMarathi
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