Experience

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  The leader-telegram

  Jun 2013 - May 2014

  The Leader-Telegram is the daily newspaper of Eau Claire, Wisconsin with a circulation of 30,000. After working as the summer News Intern for The Leader-Telegram, I stayed on as a part-time reporter for my senior year of university. I continued to work primarily with the news department. I reported and assisted the copy desk with daily tasks and specific events like the 2014 Election. For three months, I worked at the News Intern for the daily newspaper of Eau Claire, Wisconsin. I published almost daily bylines and gained extensive reporting experience.

  • Reporter

    May 2013 - May 2014

  • Intern

    Jun 2013 - Aug 2013
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  The spectator

  Jan 2014 - May 2014

  Editor in chief

  The Spectator is the University of Wisconsin-Eau Claire's student run newspaper since 1923. I served as Editor-in-Chief as a senior. During my four years with the newspaper, I served a variety of positions including Managing Editor, News Editor, Currents Editor, Copy Editor and Staff Writer. http://www.spectatornews.com/

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  Go overseas

  Nov 2014 - Oct 2015

  Intern

  GoOverseas.com is a community driven website dedicated to encouraging people to partake in meaningful travel — ranging from teaching abroad to semesters abroad and gap years. I wrote, updated and edited pieces related to travel opportunities — including research — and assisted staff in organizing website tabs. As a member of the Go Overseas Photo Corp, I submit photos I have previously taken around the world to specific categories for publication.I also worked as a 2015 Go Overseas Ambassador. Show less

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  Round earth media

  Jan 2015 - Jul 2015

  Social media intern

  Freelance reporter for Peabody Award-winning worldwide media outlet Copy editor for REM partnership projects

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  Colorado sierra club

  Mar 2018 - Aug 2018

  Volunteer

  Worked closely with the Campaign Organizer and Communication Director to plan the Denver Earth Day 2018 eventResponsibilities included coordinating all Earth Day media outreach and community involvementLed Letter to the Editor writing workshop for the local community

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  Starbucks

  Oct 2018 - Jun 2021

  Store manager trainer

  Effectively managed $1.8m business with sustained month-over-month revenue growth through targeted planning and initiatives Supervised and led a team of 35 in a variety of capacities including hiring and staffing, scheduling, payroll processing, and P&L responsibilitiesTrained store managers to deliver an outstanding customer experience

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  Evolve

  Jun 2021 - now

  Drove data-informed decisions and initiatives, utilizing financial reporting in SisenseManaged updates to multiple iterations of case object product changes and subsequent reporting in order to ensure adequate support of customer requests from a three-tiered Customer Experience TeamsSupported the reorganization of a 200+ Customer Experience department by leading a task force responsible for the design and implementation of daily communication processes and expectations, Standard Operating Procedures related to the new distribution of tasks among roles, and streamlining day-to-day business functions throughout the transition in roles.Supervised 12 teammates while fostering team growth, individual growth paths, and camaraderie through coaching, mentoring, and execution of remote huddles. Show less

  • Data Analyst, Customer Operations

    Oct 2022 - now

  • Manager, Guest Experience

    Jun 2021 - Oct 2022