Jacek Hetman

Experience

• 

  CWPE S.A., European Project Support Centre PLC

  Jun 2006 - Sept 2006

  Intern in Sales Department
• 

  Mieszko S.A.

  Jun 2007 - Sept 2007

  Intern in Export Department
• 

  PwC Polska

  Jan 2012 - now

  Responsibilities:- Designing product strategy, managing the product roadmap, and communicating the vision to senior stakeholders within the Global PwC Network.- Coordinating work of multiple x-functional teams working on design & development of platform modules (incl. Case Workflow, Data Model, Client Portal, Data Warehouse, MI Reporting, Quality Module)- Leading multiple workshops with clients, sales & implementation teams to identify business needs, design solutions & estimate their costs.- Managing a team of 10+ business analysts responsible for new functionalities design.Key Achievements:- Successfully driven platform's development from the PoC phase to being recognized as a Global PwC tool for AML/KYC processes, implemented both internally and for external clients (30+ successful implementations);- Selected to PwC’s HiPo program, designed for the top 5% of talents within the firm. Show less Responsibilities:- Building and leading a Business Analysis Team of 20+ professionals.- Developing market strategy, managing recruitment, and planning talent development.Key Achievements:- Built a successful business analysis team from scratch, growing it to 20+ members (including analysts and managerial staff).- Team successfully delivered 30+ customer-tailored SaaS tool implementations, as well as analytical projects for global leaders in FMCG, technology, and banking industries.- Organically built strong management team by providing growth opportunities & coaching (multiple Senior Associates promotions to Manager & Senior Managers grades). Show less Responsibilities:- Setting up business operations and leading regulatory projects (100+ team members) for European and global financial institutions.- Designing, optimizing, and overseeing end-to-end processes (operational workflows, development of business tools, quality assurance, MI reporting, and validation of assumptions and efficiency).Key Achievements:- Successfully led a KYC remediation/renewal project for a Scandinavian bank (50+ team members), delivering 2,500 KYC profiles for high-risk clients.- Designed, implemented and managed end-to-end processes for an AML/KYC project for a Dutch bank (>200 team members), including client outreach processes executed by a dedicated team in the Netherlands. Show less Responsibilities:- Designing and implementing end-to-end processes for AML/KYC operations, including performance and quality measurement frameworks.- Gathering business requirements, developing workflow tools, and creating MI reports.Leading operational and process teams (10+ members) on KYC projects in Poland, the UK, Scandinavia, and the Channel Islands.Key Achievements:- Designed and implemented a pilot KYC process for a Scandinavian bank, including developing a SharePoint-based workflow tool.- Created and implemented management and reporting mechanisms to effectively handle a dynamically changing population on a KYC project for a Scandinavian bank.- Led a team that successfully simplified 60+ policies for a leading global bank. Show less

  • Senior Manager - Chief Product Owner / Product Manager: AML / KYC / MS platform (SaaS)

    Jul 2021 - now

  • Senior Manager - Business Analysis Team Lead

    Jul 2021 - now

  • Project / Process Manager

    Jul 2017 - Jun 2021

  • Senior Associate

    Jan 2012 - Jul 2017