Jan Karvonen

Experience

• 

  ZyXEL

  Jan 2006 - Apr 2017

  Responsible for the technical execution of service provider and key account products in the Finnish and Swedish regions. Working with a wide range of technologies, especially focusing on broadband access infrastructure. Working in telecommunication equipment pre- and after-sales support for end-users and resellers. Holding technical trainings for resellers and consulting resellers in telecom projects. Playing with networking technology and getting paid to do so.

  • Pre Sales Engineer, SP team

    Sept 2016 - Apr 2017

  • Technical Support Engineer

    Jan 2006 - Aug 2016
• 

  Nordic LAN&WAN Communication Oy

  Apr 2017 - Aug 2017

  Sales Account Manager
• 

  DNA Oyj

  Oct 2018 - now

  Providing technical consulting and support for key accounts. Handling technical service requests for various networking issues and changes via email and phone, including:- Firewall setting changes- Routing changes and subnetting- Switch configurations- VPN tunneling- WLAN issuesPerforming deep analysis of complex customer issues. Mentoring and training younger specialists. Participating in development and testing of new systems.

  • Key Account Engineer

    Dec 2021 - now

  • Systems Engineer

    Jan 2020 - Dec 2021

  • System Service Engineer - Tekninen palveluasiantuntija

    Oct 2018 - Jan 2020