Sandeep Shenoy, PMP

Experience

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  Wipro InfoTech Ltd

  May 1999 - Nov 2001

  Regional Technical Support Specialist

  • Handled Customer / Field Engineer escalations either on phone or using remote diagnostics tools or personally visit the site, if required.• Ensured 95% escalation-closure everyday.• Introduced pro-active measure to nip the problem before the problems arises, so as to minimize overall system downtime.• Maximized the comfort-level of the customers at all times• Executed & implemented complex installations & projects.• Have developed personal techniques to diagnose a problem faster.• Have worked extensively on Solaris & SUN branded hardwares. Show less

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  Sun Microsystems

  Jan 2001 - Jan 2003

  Systems Engineer

  • Assisting Professional Services Team for designing Disaster-Recovery setups and implementation, System architecture designing and capacity planning• Planning network environment and Installation of Starcat 15K / E10K/SF 6800 /E4500/ /E450/E480R/E280R/E250 servers.• Installation, Administration and tuning of Solaris• Installation, Configuration & Administration of VxVM.• Configuration of SPARC Storage Array A1000 (Hardware RAID), A5000, T3/T3+ Storages• Configuration of Solstice Disk Suite.• Test Implementation of NIS+ environment• Implementation of Solstice Backup 6.0.1. and Veritas NBU• Creation of File Systems and logical volumes.• System Performance Monitoring & Tuning.• Third level system troubleshooting.• Detailed system core dump analysis• Root cause analysis / System Failure report generation• Active participation in Customer Account Meetings and Support reviews.• Backup/Restore Strategy Planning and Implementation. Show less

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  International Turnkey Systems

  Aug 2003 - Mar 2008

  Service Account Manager / Pre-Sales – SUN / EMC Products

  • Solaris software / SUN hardware implementation projects.• EMC software / hardware implementation projects.• Performance Analysis and tuning,• System architecture designing, System Sizing and Capacity planning,• Providing and implementing system hardware and software with accordance to SUN / EMC best practices,• Adherence to Change Management procedures, • Implementing DataCenter best practices,• Solving critical SUN / EMC hardware / software problems on field, • Suggesting and implementing foolproof backup strategies into place.• Shell scripting system Monitoring scripts for better system administration.• System crash dump analysis, Root cause analysis / System Failure report generation. Show less

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  Axis Solutions

  Mar 2008 - Mar 2015

  Senior Manager

  Manage Pre-Sales and Support operations for IBM / Oracle / Symantec / NetApp within the ESS Business UnitAct as a prime mover in Company’s objective to establish itself as the leading provider of value-add IT solutions provider in Kuwait.Plan and implement ESS Business Unit activities in order to meet company targets for business retention, growth and profitability.Directing the delivery of services to customers with an attitude, commitment of exceeding expectations in for every job task.Review of periodic operational activity reports and financial statements to determine progress and status in attaining objectives and implementation of any tactical revision of objectives and plans in accordance with developing market and business conditions.Managing ESS Business Unit’s Pre-Sales & Support operations staff and maintaining equilibrium with other task force with the organisation.Managing and enriching all external relationships with the governmental and other agenciesManaging relationship with vendorsProvide mentoring and guidance to the pre-sales towards sizing complex infrastructural projectsProvide mentoring and guidance to the support operations for resolving complex infrastructural issuesCreate & Deliver Account Support Plan for Mission Critical customersManage ESS business unit’s budget, forecast, analysis, and reporting.Work closely with Sales and Finance departmentsReporting to the Company Directors about Department performance & progressIdentify, Access, address, control, document risks & conduct regular reviews in consultation with staff Ensuring that all staff are adequately trained to fulfil their individual responsibilitiesEnsuring all incidents are reported and investigated as soon as possible after the event and recommended control measures are implemented Show less

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  Hadaf Al Khaleejia General Trading and Contracting Establishment

  Mar 2015 - now

  General Manager

  As a techno-commercial person, I wear many hats. I look at myself as a "Problem Solver"On the Business Front, my major responsibilities are:- Act as a prime mover in Company’s objective to establish itself as the leading provider of value-add IT solutions provider.- Plan & execute budget & resources to achieve sales & market share objectives.- Develop capability & manage performance of sales team to ensure achievement of short & long-term business objectives.- Develop & implement sales activities to differentiate product offers & to achieve customer satisfaction.- Drive & ensure the company strategic direction is aligned with the demand creation initiatives.- Set & manage performance standards/targets of the sales team in line with overall business needs.- Manage & promote company value & image to optimize all stakeholder benefits. - Manage Pre-Sales & Support operations for Oracle Solutions- Directing the delivery of services to customers with an attitude, commitment of exceeding expectations.- Managing Pre-Sales & Support operations staff & maintaining equilibrium.- Managing relationship with vendors- Provide mentoring & guidance to the pre-sales towards sizing complex infrastructural projects and to the support operations for resolving complex infrastructural issues- Manage budget, forecast, analysis, & reporting.- Reporting to the Board of Directors on Company performance & progress- Ensuring that all staff are adequately trained to fulfil their individual responsibilities- Ensuring all incidents are reported & investigated as soon as possible after the event & recommended control measures are implementedOn the Technology Front:- I like to do what I love the most: Performance Analysis, Troubleshooting, better & clear understanding of customer expectations resulting in right service delivery & setting customer expectation right, System Architecture design, System sizing & capacity planning, Disaster-Recovery setups & implementation. Show less

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  V3 Technologies Co. W.L.L.

  Jan 2021 - now

  Co-Founder, Partner & C.E.O

  My major responsibilities are:Provide inspired leadership company-wide.Make high-level decisions about policy and strategy.Report to the board of directors and keep them informed.Develop and implement operational policies and a strategic plan.Act as the primary spokesperson for the company.Develop the company’s culture and overall company vision.Help with recruiting new staff members when necessary.Create an environment that promotes great performance and positive morale.Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.Work with senior stakeholders, chief financial officer, chief information officer, and other executives.Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the executive board to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Oversee the day-to-day operation of the company.Work closely with the human resource department to ensure great hiring. Show less