
Casey Basson
Service Engineer, Application Specialist & JoC System Manager

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About me
Accomplished IT Support Specialist | Master of Technical Solutions | Seeking Collaborative Opportunities
Education

Ashby Grammer School
-Mathematics C
Ashby Grammer School
-GCSE English C
BCs Qualifications
-ECDL
City & Guilds
-Communications Cabling Level 2
City & guilds
-Leadership and Management Level 4
E-skills UK
-Adv Level IT & Telecoms Apprenticeship
Quanta
-CompTIA A+
Quanta
-SQL Server 2008 Administration
Bournemouth University
2017 - 2018HNC Communication Systems Engineering Merit
Experience

British Army
Apr 2011 - Feb 2016Service Engineer, Application Specialist & JoC System ManagerDuring my dynamic career spanning multiple roles and training, including tours in Afghanistan and the Falklands, I reported to the Foreman of Signals. I coordinated and developed various roles within a fast-paced environment, ensuring the reliability and effectiveness of key systems and services.My Responsibilities:• Application Specialist: I managed and developed Active Directory, overseeing a diverse team responsible for maintaining and supporting key systems and services.• Network Management: I implemented SharePoint services and coordinated the migration and rollout of network switchover from UK to US providers.• JOC's System Manager: I led the day-to-day operational management and maintenance of key services, ensuring equipment and documents were properly logged and checked.• Innovation and Solutions: I developed and implemented strategic and innovative solutions to rectify faults and improve operational effectiveness.• Collaborative Ethos: I promoted an accountable, transparent, and collaborative ethos to optimize operational capabilities.Key Achievement:• Issue Resolution: I investigated and resolved issues raised by service desk teams and staff, delivering effective engineering solutions. Show less

British Army
Apr 2017 - Sept 2018Electronic Counter Measures Team LeadAs an Electronic Counter Measures (ECM) Team Lead, I had the privilege of leading the ECM provision, coordinating personnel, protection training, and consultation for key stakeholders under the supervision of the Foreman of Signals. My role was pivotal in ensuring the security of communications and operational success.My Responsibilities:• Team Coordination: I coordinated a team responsible for ECM provision, ensuring personnel readiness and protection training for key stakeholders.• Equipment Management: I managed the maintenance, repair, and upgrade of critical operational equipment, conducting comprehensive briefs on capabilities, risks, and threats for effective deployment.• Vehicle Reliability: I oversaw Operation Maintainers and ground teams to ensure the reliability of ECM-fitted vehicles during deployment.• Outcome-Driven Approaches: I advocated for outcome-driven approaches and informed decision-making to improve operational performance.Key Achievements:• Administrative Support: I furnished administrative and logistical support in the capacity of a Movements Clerk on short notice, facilitating deployments, training, and liaising with external agencies.• Communication Management: I managed all communication channels for inbound and outbound correspondence, promptly and efficiently relaying information to pertinent teams and stakeholders. Show less

British Army
Sept 2019 - nowSystems Engineer & Technical LeadAs a Comms. Systems Engineer & Technical Lead in the British Army, I've played a pivotal role in ensuring the successful delivery of critical information and communication services for ongoing operations.My Responsibilities:• Cohesive Approach: I've cultivated a culture of accountability among all staff, emphasizing the importance of individual workloads and fostering a cohesive approach that enhances operational services.• Technical Proficiency: I maintain a comprehensive understanding of technical and procedural aspects, prioritizing operational readiness and resilience across all levels of digital infrastructure.• Reporting and Improvement: I provide reports to stakeholders to offer insights into current operations and suggest improvements, whether through streamlining processes or optimizing strategies.• Operational Deployment: I oversee the deployment of CIS equipment and personnel on short notice, ensuring operational capabilities with skilled team members and effective technical systems.• Compliance and Safety: I uphold compliance with organizational frameworks, agreed-upon objectives, and national and international legislative guidelines to ensure the safety and success of all parties involved.Key Achievements:• Equipment Inspections: I conducted routine equipment inspections at unit and sub-unit levels, promptly identifying and reporting faults to relevant teams and adhering to prescribed procedures for resolution.• Operational Advancement: I orchestrated daily operational activities and spearheaded the advancement of critical systems and services through seamless coordination with fellow team leads and key stakeholders, resulting in the attainment of operational objectives. Show less
Licenses & Certifications

Advanced level Apprenticeship in IT & Telecoms Professionals
E-skills ukJan 2014
ECDL Certificate
BCS QualificationsJun 2009
Level 2 Certification in Communications Cabling
City & GuildsAug 2010
Level 4 Leadership & Management
City & GuildsNov 2022
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