Andre Graham

Experience

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  Bar-T, Inc

  Nov 2004 - Jan 2006

  Assistant Group Leader, Entertainment Team

  Supervised Kids during summer camp to include assisting in the planning of the program, helping children with lessons, and set-up/clean-up of activities

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  LaserShip

  Nov 2011 - Apr 2014

  Sort Manager
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  District of Columbia Public Schools (DCPS)

  Aug 2014 - Nov 2016

  Assistant Dean
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  Montgomery County Public Schools

  Aug 2017 - Aug 2022

  • Support staff and students in AV/multimedia/Computer hardware needs.• Serve as technical director for school-based productions and auditorium assemblies.• Plan and designs studio settings, backgrounds, and equipment installations for current operations.• Order and update multimedia related items and supplies with approval of supervisor.• Create user reports on equipment circulation, aging, and replacement requirements.• Operate and maintain multimedia-related computer systems e.g., editing stations, sound and light boards, television production.• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.• Prepare and operate instructional equipment systems for classroom activities or special assemblies.• Trained 50 employees on technology modernization. Show less • Configure computers, communications devices, and peripheral equipment for over 20 Schools.• Install, repair, and troubleshoot computer hardware and peripherals.• Re Image desktop computers.• Deploy Computer software to end users using Altiris Deployment Console.• Removing surplus computers.• Cleaning, refurbishing, and installing computer hardware.• Completed tasks associated with technology modernization and maintenance project.• Work closely with school Information Technology Specialist.• Assisted various schools throughout MCPS with technology modernization.• Review diagnostics and assess functionality and efficiency of School systems Show less

  • Media Technician

    May 2021 - Aug 2022

  • Information Technology Support Specialist

    Aug 2021 - Jul 2022

  • Techmod School Technology Support

    Jul 2019 - Aug 2021

  • Security Professional

    Aug 2017 - Aug 2021
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  Amazon Web Services (AWS)

  Jun 2022 - Nov 2023

  IT Support Engineer

  • Improve support efficiency by 20% by reducing ticket resolution time for 1,200 users.• Reduce asset mismanagement costs by 15% through regular audits.• Lower security incidents by 30% by educating users on best practices.• Minimize network downtime by 25% through effective troubleshooting.• Enhance mobile device management with AirWatch and Jamf applications.• Support AWS cloud services administration, ensuring optimal performance.

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  Avar Consulting, Inc.

  Sept 2023 - Oct 2024

  Information Technology System Administrator

  • Launch Azure Virtual Desktop Infrastructure for remote access.• Reduce IT overhead by 25% through the deployment of Azure VMs and Virtual Networks.• Ensure data security and performance by managing SQL servers and databases.• Set up Network Security Groups (NSGs) and Virtual Networks (VNETs) for secure remote access, enhancing network security and accessibility.• Enhance communication security with SSL certifications for domains.• Ensure compliance with FISMA standards for IT systems.• Deliver scalable communication solutions by implementing Digium Cloud VoIP. Show less

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  AMDEX Corp

  Nov 2023 - Sept 2024

  IT Manager

  • Reduce security breaches by utilizing Microsoft Defender for Endpoint to safeguard devices from malware and other security threats.• Decrease infrastructure costs by migrating on-premises servers to Azure.• Achieve compliance with ISO 27001, ISO 20000, and ISO 9001 standards through successful audits.• Enhance IT processes by authoring comprehensive SOPs and IT documentation.• Improve device administration efficiency by deploying Microsoft MDM.• Maintain a secure multi-tenant Azure AD environment for seamless user management.• Plan and designs studio settings, backgrounds, and equipment installations for current operations. Show less

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  Advantage Technology

  Sept 2024 - now

  Senior Azure Engineer