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Michael Collishaw

Michael Collishaw

Avionics Technician

Followers of Michael Collishaw225 followers
location of Michael CollishawAuburn, New Hampshire, United States

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  • Timeline

  • About me

    IoT, Global Online Service Engineer USCAN OptiRun Connect Integration Lead

  • Education

    • Southern Illinois University, Carbondale

      1993 - 1996
      Bachelor of Science, Electronics Management Biomedical Instrumentation

      Electronics Management

    • Southern Illinois University, Carbondale

      -
      Bachelor of Applied Scienc Electronics Management

      Studied BioMedical Instrumentation.

  • Experience

    • USMC

      Jan 1981 - Jan 1993
      Avionics Technician

      Aircraft electrical/instrument/flight control systems technicians, at the intermediate Maintenance Activity level. By inspecting, testing, repairing components, assemblies, subassemblies, modules, cards, printed circuit boards for Aircraft Electrical/ Flight Control Systems. Aviation electronic microminiature/instrument and cable repair technicians, at the intermediate Maintenance Activity level. Solders and desolders electronic components on printed-circuit boards, repairs aircraft cables and instruments. Show less

    • AFI, Inc.

      Jun 1996 - Dec 2000
      Biomedical Field Service Manager

      Manages 200+ accounts. Performed installations, preventive and emergency maintenance in support of general Bio Medical Equipment

    • Morton Hospital

      Dec 2000 - Nov 2001
      Manager Bio Medical Department

      Reports to Director of Plant Operations on the daily operations, preventive and emergency maintenance of the biomedical service team on 4500 Medical devices.

    • Aramark/Service Master

      Nov 2001 - Mar 2002
      Biomedical Technician III

      Performed installations, preventive and emergency maintenance in support of general Bio Medical Equipment

    • Medic PRN

      Jul 2002 - Oct 2002
      Biomedical Field Service Technician II

      Performed installations, preventive and emergency maintenance in support of general Bio Medical Equipment

    • General Electric Healthcare

      Oct 2002 - Mar 2016
      X-Ray, IT Radiology/Cardiology Field Service and IT Service Relationship Manager

      Responsible for daily functionality, installs, upgrade, preventive maintenance of X-Ray systems at Massachusetts General Hospital, Brigham, Women’s Hospital, Boston Medical Center and Beth Israel Hospital.Responsible for daily functionality, installs, upgrade of PACS System and Cardiology System. Manages Escalations, Ensures DICOM Modality Work List is available for modalities, orders arrive in PACS, images profile to orders, and images are stored on short term storage and are archived for long term storage. Manages the customer relationship for service requests, issue escalations, tracking of projects, contract concerns, order corrections, future sales discussion and planning, delivering Partnership Reviews, and working with the implementation team on project delays. Responsible for all product lines in the GE Healthcare IT portfolio; CPACS, RIS-IC, PACS-IW, CVIT, CE, Periop, CPN, CPS, CB, VNA Show less

    • Army Medical Service Corps

      Jan 2011 - now
      Health System Service Manager

      Mobilized - Information Management Officer with elevated privileges of Help Desk Administrator, manage and directly support the daily IT operations of the NATO Role 3 Hospital. End user support for automation/Information Technology equipment. Provide information technology related customer support/service. Assist users in initial setup and account creation via MMC. Troubleshoot workstations, printers, audio visual equipment, servers, and other auxiliary devices. Install software across NIPR, CXI and SIPR domains and process and track related Remedy tickets. Responsible for Information Security, Information Assurance and Medical Mission Command.DeMobilized - CIO for a Hospital Enterprise, manages a staff of 9. To effect the continuum of care, develops strategy, policy, and plans for the implementation, operation and evaluation of clinical oriented information systems. Show less

    • Cytiva formerly GE Healthcare Life Sciences

      Mar 2016 - now
      Bioprocessing Field Service Engineer

      In a cGMP environment operational support of Bioprocess, AktaProcess and OligoProcess Pharmaceutical instruments. Advanced, total system-level troubleshooting, installation, maintenance and service repair. Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Maintaining tools and test equipment properly and ensuring they are calibrated. Show less

    • Cytiva

      Oct 2021 - now
      Global Online Service Engineer

      Support Iot, OptiRun Connect, VMWare, Unicorn Application, and Windows. Perform remote support for connection issues between Unicorn Application and the Instrument, AKTA Labscale. AKTA Bioprocesssing, Wave, Xuri, and Chronical. Remotely perform Upgrades, Installs, Database Restore, and licensing rehosting. Support Unicorn application connection to a SQL Centralized Database and Licensing Server. Monitor incoming service queues within ServiceMax and OptiRun Connect. First line of defense for Field Service Engineer escalations. Manage Customer Escalations. Write and review knowledge articles. Show less

  • Licenses & Certifications

    • ITIL Foundations

    • CompTIA Security +

      CompTIA
      Jan 2017

  • Honors & Awards

    • Awarded to Michael Collishaw
      Bronze Star US Army Military Police Corps Apr 2009 Awarded for support of Counter Improvised Explosive Devices while serving as the Electronics Warfare officer for Task Force 91 Military Police
    • Awarded to Michael Collishaw
      Best of the Best Director of Service Oct 2005 Quarterly Award for all Field Service Engineers regardless of modality supported.Mike’s customer skills are his greatest strength. Lifespan is a network of 3 hospitals here in New England, the biggest being Rhode Island Hospital. They purchased our PACS system about 3 years ago and were not happy with it. It was undersized and problematic from the start. Eventually they were sold an upgrade, which again was problematic, and the customer felt they were not getting any attention.… Show more Quarterly Award for all Field Service Engineers regardless of modality supported.Mike’s customer skills are his greatest strength. Lifespan is a network of 3 hospitals here in New England, the biggest being Rhode Island Hospital. They purchased our PACS system about 3 years ago and were not happy with it. It was undersized and problematic from the start. Eventually they were sold an upgrade, which again was problematic, and the customer felt they were not getting any attention. Mike’s efforts since taking over this account 6 months ago brought this customer from wanting our PACS system removed to now committing to be a national PACS show site! Dr Movson of Rhode Island Hospital told our leadership at RSNA, “Mike Collishaw is as good as they get. He single handedly saved our relationship”. This $5MM+ account has now decided to add GE PACS at the 3rd and final hospital in the Lifespan network largely due to Mike’s efforts. Show less

  • Volunteer Experience

    • Events to support of Bishop Brady H.S.

      Issued by New Hampshire Motor Speedway on Jun 2014
      New Hampshire Motor SpeedwayAssociated with Michael Collishaw