
Ahmed Obaid Alenazi
• Customer Care

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About me
Digital Communications Manager
Education

King Faisal University
2013 - 2018Bachelor Bachelor of Sociology and Community Service
Experience

Al-Marai Company
Jun 2004 - Nov 2007• Customer Care
SAB
Dec 2007 - nowOperations) From 2007 to 2014)• Internal Customer service.• Selling and buying Metal from SABB Amanah (Treasury).• Generating Tawarruq Cards reports from AS-400 iseries navigation system.• Updating the metal rate in card-400 system.• Document Verification for Loan and Credit Card Application.• Department e-mail administration.• Resolve Complaint from Customer Voice (SQS & QMS)• Contact point with Branches & DST Sales Teams• Confirm customer collection • Staff Loans Customer Experience) From 2014 Till now)• Responsible for a group of employees to handle the complaints of the bank's customers through the SAMACare system• Attending meetings and workshops at SAMA• Communicate directly with SAMA employees and answer all inquiries Show less
Digital Communications Manager
Jul 2007 - nowDigital Communications Manager
Jun 2021 - Nov 2024Corporate Social Responsibility Manager
Jan 2020 - Jun 2021Customer Experience Officer
Dec 2007 - Jan 2020
Licenses & Certifications

Certificate for Retail Banking Professional Foudation
Saudi Arabian Monetary Authority- SAMAApr 2015
• Direct English Course
Direct EnglishMar 2006
Volunteer Experience
service to the community
Issued by SABB on Jan 2013
Associated with Ahmed Obaid AlenaziHealth volunteering platform covid 19
Issued by Ministry of Health on Jun 2020
Associated with Ahmed Obaid AlenaziVolunteer work platform
Issued by Ministry of Human Resources and Social Development on Apr 2020
Associated with Ahmed Obaid Alenazi
Languages
- الالإنجليزية
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