Dennis Luxner

Experience

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  Cypress Bayou Casino Hotel

  Jul 1995 - Apr 2012

  Floor Supervisor/Table Games Training manager

  Playing a critical role in overseeing casino operations, I maximized management expertise in ensuring games were played according to casino rules, legal regulations, local laws, and federal policies controlling gambling activities. I contributed to the hiring, appraising, and disciplining staff to certify adequate service levels and quality of employees. I also showcased superior guest service by training and coaching dealers following policies and procedures.

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  Amelia Belle Casino

  Aug 2012 - Apr 2013

  Surveillance Agent

  Providing safety and security during establishment operations, I showed accountability for all guests, employees and property loss prevention, including promptly mobilizing a response to patron and employee incidents. I also observed surveillance cameras to screen disruptions and unlawful activities, including controlling the entrance and departure areas of employees, visitors, and vehicles according to safety and security procedures.

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  Hollywood Casino Baton Rouge

  Jun 2015 - Jan 2023

  Table Games Floor Supervisor

  Providing oversight as the Table Games Floor Supervisor, I guarantee effective gaming operations and customer satisfaction by giving direct and general supervision to personnel. I meet coverage demands by moving dealers around and reorganizing strategies based on the customers' needs. I also train and mentor employees in procedures, compliance standards, and processes for accomplishing operational objectives. Furthermore, I resolve guests' and players' disputes, escalating issues when appropriate while maintaining awareness of pit activity. Show less

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  L'Auberge Baton Rouge

  Feb 2023 - now

  Assistant Pit Manager

  As Assistant Pit manager, I guarantee effective gaming operations and customer satisfaction by giving direct and general supervision to personnel. As the Pencil I meet coverage demands by opening or closing games, moving personnel around and reorganizing pits. I resolve customer issues when appropriate while maintaining awareness of pit activity.