Prasun Parate

Experience

• 

  TEKsystems

  Aug 2020 - Oct 2020

  TEKSystems Mentorship Program
• 

  Chegg India

  Mar 2021 - Jun 2021

  Subject Matter Expert

  Worked as Subject Matter Expert in Computer Science.

• 

  Mthree

  Jul 2021 - Dec 2022

  Worked as Reliability and Production Engineer – Morgan Stanley:• Leveraged expertise in UNIX, Autosys, SQL, and scripting to optimize batch processes and application operations.• Provided Level 2 support for batch processes, resolving issues related to application performance and data quality.• Contributed to software development initiatives, improving system performance and reliability.• Managed database operations, ensuring data integrity and efficient performance.• Led incident and problem management, minimising downtime and ensuring swift resolution of critical issues.• Oversaw change and release management, ensuring seamless deployment and smooth system operations. Show less

  • Mthree Alumni - Support Analyst

    Jun 2022 - Dec 2022

  • Mthree Alumni - Junior Support Analyst

    Nov 2021 - Jun 2022

  • Production Support - Intern

    Jul 2021 - Oct 2021
• 

  Morgan Stanley

  Nov 2021 - Dec 2022

  Reliability and Production Engineer

  Served as a Reliability and Production Engineer on the DSL project at Morgan Stanley, with extensive expertise in UNIX, Autosys, SQL, scripting, batch and application support, incident management, problem management, knowledge management, and change and release management. My role included providing Level 2 support for various batches, resolving user-specific issues like application performance and data quality concerns, contributing to software development efforts, and managing DB operations.

• 

  Amazon

  Dec 2022 - now

  Currently working as an Application Engineer (Level 4) with the Amazon Payments Services team at Amazon:• Successfully handled on-call rotations for high-severity incidents, ensuring timely resolution and minimising service disruptions.• Developed a Python service for merchants to efficiently update thousands of tokens in bulk, reducing manual processing time from 2-3 days to 20-30 minutes, significantly improving operational efficiency and enhancing merchant satisfaction.• Developed a Spring Boot service to automate the resolution of credit card transactions, reducing manual intervention and eliminating the need for lengthy InfoSec approvals. This service improved transaction processing efficiency by streamlining the resolution of stalled transactions, reducing manual resolution time from 1-1.5 weeks to 5-10 minutes.• Developed and deployed a Bash service to eliminate the need for manual password resets for 64 bank users on SFTP servers, preventing service interruptions and reducing SDE effort by 192 days annually. Show less Worked as Application Engineer (Level 4) in Prime Video – International Expansion & Core Tech Team:• Contributed to expanding Prime Video’s Channels and TVOD services into international markets like Chile, Colombia, Argentina, etc.• Managed on-call duties, resolving customer-facing issues swiftly to minimise disruptions.• Focused on improving core technologies to enhance customer experience.• Managed marketplace subscriptions and implemented price adjustments due to inflation in Denmark, Norway, Argentina and New Zealand within 3 months duration.• Led initiatives to drive customer retention and maintain engagement.• Handled on-call responsibilities, ensuring timely resolution of critical issues to maintain system reliability. Show less

  • Application Engineer

    Feb 2024 - now

  • Application Engineer

    Dec 2022 - Feb 2024