Amandeep Jaswal

Experience

• 

  Amazon

  Jun 2015 - Sept 2016

  IT Support Coordinator

  • Trained new employees to do problem-solving on computers using the scanner • Maintained a working log also detailed all required system updates, as well as the date of completion• Lead in-person meetings with clients to analyze, troubleshoot and diagnose hardware problem• Assist management in creating training materials pertaining to computer troubleshooting and usage

• 

  Applied Intelligent Systems

  Jun 2018 - Jun 2019

  Technical Support Intern

  • Collected data to provide for client master data & ensured it uploaded to SQL/HANA servers. • Troubleshooted import errors & documented it. Reported to the production manager if data errors were found. Drove improvement initiatives & visited clients to improve efficiencies. • Resolved technical client issues, while managing end-user training materials. • Wrote queries in HANA studio & Microsoft SQL server management studio to extract data from tables. Managed & organized ticketing system. Solved ticket issues for clients. Assisted clients in troubleshooting their end devices. Maintain servers & databases on a daily basis. Show less

• 

  PSEG

  Aug 2019 - now

  • Lead technical discussions with customers to understand their needs and pain points, and provide expert guidance on how our products and solutions can solve their challenges.• Develop a deep understanding of the company's product offerings and their technical capabilities, and effectively communicate these to customers and internal teams.• Manage multiple projects and priorities concurrently, and effectively communicate status updates, risks, and issues to stakeholders and leadership.• Continuously evaluate and improve our product and solution offerings, including identifying areas for automation, optimization, and scalability, to drive customer satisfaction, adoption, and revenue growth.• Design and deliver custom product demos and proofs-of-concept to showcase the value of our solutions to prospective customers, partners, and stakeholders. Show less • Worked with a cross-functional team of 12 to help business clients with system access requirements and ensure proper performance of critical financial applications and databases in support of complex processes• Designed and conducted DR drill test to restore critical SOX financial applications and which resulted in the continuation of operations and reduced IT department UPO minutes by 15%• Collaborated with cloud team and achieved an $80K reduction in department overspending by minimizing the uptime of non-prod servers to improve prioritization of the $6M department budget • Implemented security policies to reduce the risk of unauthorized access to the servers which resulted in 20% fewer incidents and made 65 servers compliant with security and audit standards • Collaborated with internal product owners and third-party vendors to migrate 10% of applications servers to the cloud and also led applications upgrades which resulted in better users performance with new features Show less • Assisted in monitoring, maintenance, and upgrading critical financial applications. • Reported and analyzed root cause analysis of major issues, implemented required changes to fix major issues inthe financial application during critical month-end close times • Monitored and executed IT SOX controls, worked closely with internal and external auditors. • Implemented new financial applications as per business requirements. Ensured the transition & delivery of new upgraded systems are seamlessly moved to production support teams and suppliers. • Recommended strategies that will result in cost savings and managed vendor resources & technical deliveries to meet SLAs/KPIs of support activities. • Ensured solutions design & system architecture are aligned. Prepare for change management process for Production releases and projects. Visit clients by providing customer outreach to improve efficiencies. Show less

  • Technical Product Consultant

    May 2023 - now

  • Sr. Technology Engineer | IT Project Management | Financial Applications Support

    Apr 2021 - May 2023

  • Technology Professional - IT Applications Support

    Aug 2019 - Apr 2021
• 

  UmEmployed

  Oct 2023 - now

  Co-Founder & CEO