Dr. Somaia Saeed- PHD In BA/HR / SHRM-CP

Experience

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  Canar Telecom

  Jun 2006 - Nov 2020

  Scope:• Responsible of designing of the fixed and variable pay, allowances ,bonuses ,incentives plus retention program • Conducting Salary Surveys & Salary reviews and provide guiding of the competence rating and performance management and its relation to the pay system. • Initiated and set all the company policies & regulations according to the country regulations and GF directives and labor law.• Provide recommendations for the areas of improvement that suit the current and future situations.• Ensure accurate implementation of Canar's contraventions through participating in the investigation committees when required by superiors.• Follow up cases related to labor office by providing related documents to our legal advisor• Review Employee Services processes, policies, systems and propose changes if required.• . Review of the ERP System – Employee Services Module and proposed changes if required.• Provide awareness and train team member on any newly adopted policies, changes etc• Master and execute all the recruitment process and requirements and report to HR Director.• Coordinates and administers organizations performance management system for all employees.• Communicate with social insurance fund authority in all issues related to the staff and solve all the problems in this regards. • Coordinates and administers organizations performance management system for all employees.• Supervision for all employee services tasks.Major Projects and Achievement:• Designed a complete compensation structure (Fixed& Variable pay , retention). • Defined the competence rating & career stages for employees in different sections and mapped according to the career models.• Improve the Human Capital Index • Handling the Layoff program.• Handled Personnel files, Payroll, Medical Insurance, Social Insurance, End of Service process. Show less Presenting the products and services to customers in a structured professional way face to face , Phone, or E-mailListening to customer requirements and presenting appropriately to make a sale based adequate need analysisMaintaining and developing relationships with existing customers in person and via telephone calls and emails;Activation and provisioning of all products and services (Voice, Wimax, EVDO, Thuraya DTUs, IADs, etc.)Cash collection and depositingHandle Customer Complaints (face to face, Phone, E-mail, etc.)Responding to incoming email and phone enquiries;Negotiating the terms of an agreement and closing salesGathering market and customer informationGathering customers feedbackMake outdoor sales when neededRepresenting the organization at trade exhibitions, events and demonstrationsChecking quantities of goods on display and in stockRecording sales and order information and sending copies to the sales Supervisor, or entering into a computer systemMaking accurate, rapid cost calculations and providing customers with quotationsDevelop sales pipeline and report it to supervisorImplement the marketing and CRU programs Any BC related responsibilities that may arise due to operation needs Show less

  • Human Resources Value Chain Director

    Apr 2016 - Nov 2020

  • Human Resources Services Manager

    Nov 2012 - Mar 2016

  • Team leader / Employee Service

    Dec 2009 - Oct 2012

  • Payroll Specialist

    Oct 2010 - Dec 2011

  • Senior Sale Executive

    Jun 2006 - Sept 2010
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  SMRC

  Nov 2020 - now

  Developed and implement comprehensive training programs to address organizational skill gaps.• Assessed training needs through collaboration with various departments and key stakeholders.• Adapted training strategies to align with organizational goals and industry best practices.• Led a team of trainers, ensuring consistent and high-quality delivery of training programs.• Prepared and monitored a budget for implementing training programs.• Evaluated the effectiveness of training initiatives through feedback mechanisms and performance metrics. Show less Developed detailed plans, programs, and projects for human resources processes and procedures.• Managed, and prepared processes, procedures, policies, job descriptions, and budgets for HR.• Planned and continuously improved processes, following up on their implementation to ensure optimaloutputs and achieve the best levels of services, competencies, and an attractive work environment.• Implemented performance management systems, enhancing employee productivity.• Executed talent acquisition strategies, resulting in the recruitment of top-tier professionals. Show less

  • Director Human Capital Department

    Nov 2022 - now

  • Chief Human Resources Officier

    Nov 2020 - Oct 2022