Experience

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  Xciteducation worldwide

  Jan 2021 - May 2021

  Operation executive intern

  *Job Responsibilities :-.Calling customer to follow up on leads or to answer questions about product or services.Participating in meetings with management, clients,or other staff members to discuss sales goals or marketing strategies.Generate business for organization

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  Nerdyturtlez.com

  Aug 2021 - Jan 2022

  Operation associate

  *Job Responsibilities:- . Understanding academic projects / assignments / tasks requirements and ascertaining the appropriate price of each project/assignments/task.. Dealing with clients on chat/call overseas in order to close stuck cases.. Identifying suitable experts for each project, negotiating the pay with freelancers, and facilitating all location processes.

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  Genpact

  Feb 2022 - Feb 2023

  Process developer

  *Job Responsibilities: -. Purchase order creation in Ariba software.. Lead the onboarding process for new customers, liaising with internal resources and external stakeholders..Assist clients in the onboarding phase, implementing accounts and understanding their needs. .Identify opportunities for training and implement strategies for usage improvements by analyzing system data.Demonstrate deep product knowledge when assisting colleagues and clients both on the phone and via email .Interact with clients regarding the latest status and current onboarding actionsSets realistic and achievable expectations for deliverables.Sets high standards for own work and ensure high quality outcomes are achieved.Accurate and timely management of my own workflows and overall pipeline of open requests..Ensures effective work habits including quality, punctuality, responsiveness, and accessibility to others.Provide guidance in the role of subject matter expert in matters related to configuration and integration aspects of Passkey.Updates Passkey settings as needed to ensure proper tracking of contracts and licensed clients..Interface with Sales and Account Management teams to support sales activities where implementation expertise is a focus..Participate in initiatives to improve the client onboarding experience.Assists with special projects and other tasks, as required Show less

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  Softwareone

  Feb 2023 - now

  Modern operation associate

  * JOB RESPONSIBILITIES: -. Working in the Hosting team and handling order processing for NORAM, LATAM, EMEA & APAC region. Primarily responsible for: - . Creation and Processing of sales and purchase orders for the services sold by SoftwareONE. Involved in any query raised by the vendor or the customers like queries related to licenses, order- related queries, any errors correction w.r.t orders invoiced, and queries related to different services offered by Microsoft.. Communicating with external customers and internal teams for service delivery.. Escalating problems or variance in information to relevant owners and following through the resolution.. Responsible to achieve SLA and quality as defined by process.. Setting up, management and maintenance of monthly order records of customers.. Maintain accurate and up-to-date records of financial data and transactions in relevant systems, databases and spreadsheets. . Research and Analysis of raw data from vendor through an extensive use of MS excel, data crunching and manipulation as per the defined process.. Accountable for the service metrics and SLA achievements.. Analyze and interpret financial data and transactions to identify trends and patterns and provide insights to management. Show less