Experience

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  Art omi

  May 2011 - Jun 2013

  Administrative assistant

  • Updated and maintained patron database• Shelved and alphabetized books in library• Prepared and stuffed mailings

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  The columbia paper

  Oct 2013 - Jun 2014

  Intern

  • Maintained newspaper archives and gained familiarity with workings of small local publication• Updated social media presence and prepared and stuffed mailings with goal of increasing readership

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  Boston symphony orchestra

  Jun 2016 - Aug 2017

  Friends office coordinator

  • Seasonal position: Jun–Aug 2016 and 2017• Provided customer service and benefit fulfillment to patrons by phone and email and in person• Helped supervise, schedule, and train 40+ volunteers of varying ages and skill levels• Performed daily gift processing and data entry duties in concert with Development Information Systems

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  Vassar college

  Jul 2016 - May 2019

  Research assistant

  • Conducted and assisted with research in Education, Latin American Studies, and International Programs• Collaborated with professor on original on-site research, focusing on Rohingya refugee populations in Chicago• Organized and prepared college course syllabus and resources• Analyzed and synthesized news and scholarly articles to prepare detailed briefs and reports

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  The miscellany news

  Nov 2017 - Apr 2019

  • Elected to facilitate and supervise all facets of weekly campus newspaper of record since 1866• Spearheaded all aspects of content, design, production, finance, and PR• Led activities of Executive and Editorial Boards, staff of 40+ student volunteers, and two paid distributors• Served as point of contact for College administration and faculty, student body and government, alumnae/i, and public• In concert with Senior Editor, read and edited all articles for content, grammar, and style Show less

  • Contributing Editor

    Nov 2018 - Apr 2019

  • Editor-in-Chief

    Apr 2018 - Nov 2018

  • Senior Editor

    Nov 2017 - Apr 2018
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  Hancock shaker village

  Jun 2018 - Aug 2018

  Marketing/pr intern

  • Drafted copy for social media, mailers, and other publicity materials• Disseminated event information to local publications and catalogued press mentions• Assisted with events and shot photos and video for publicity use• Planned, shot, and edited short promotional film to highlight values and vision of organization

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  Catalyst planet

  Mar 2019 - Aug 2019

  Travel and social action writing intern

  • Pitched and wrote weekly articles for digital journalism platform, focusing on intersection of travel and social justice• Sourced and captioned photos to accompany articles

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  Modern language association

  Jun 2019 - Aug 2019

  Communications intern

  • Pitched and wrote articles on humanities news and issues for Action Network platform• Curated literary and humanities content and drafted posts for Facebook page with over 130,000 followers• Created and implemented three Facebook ad sets, garnering more than 2,000 new page likes over a weeklong period• Collected and recorded social media analytics data• Participated in planning for broader communications and outreach strategy

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  Park slope parents, llc

  Oct 2019 - Mar 2024

  • Assisted on administrative, creative, and strategic fronts to support and cultivate online community of 7000+ Brooklyn parents• Pitched, wrote, and edited articles on topics salient to parenting in NYC and beyond• Collaborated with Membership and Events teams to ideate and implement strategies for member acquisition and retention• Drafted weekly Park Slope Parents Picks newsletter reaching 15,000+ subscribers• Assisted with community events both online and in person• Managed PSP Media Sponsorships, communicating with local organizations to coordinate cross-promotions across web, email, and social media• Wrote, edited, and created InDesign layouts for comprehensive parenting guides, planning and implementing the launch of a new Guides Storefront to streamline member and non-member purchases and track revenue• Project-managed redesign and relaunch of Park Slope Parents website, ideating and implementing menu navigation, homepage framework, and design aspects in collaboration with tech lead Show less

  • Content Specialist & Webmaster

    Sept 2022 - Mar 2024

  • Content Coordinator

    Oct 2019 - Sept 2022
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  Aum home shala

  Oct 2019 - Oct 2021

  Marketing and website manager

  • Updated and maintained WordPress website for nonprofit yoga studio• Designed monthly e-newsletter using Mailchimp• Wrote and edited grant applications for local and national foundations

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  The new york public library

  Nov 2019 - Feb 2020

  Shop sales associate

  • Restocked and maintained book room of library gift shop• Assisted customers, rang up sales, and shared information on library exhibitions

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  Alliance for young artists & writers

  Nov 2019 - Oct 2021

  • Served as the front line of customer support for students, educators, and parents via email and phone, handling inquiries at all stages of the Scholastic Art & Writing Awards program year• Coordinated Scholastic Awards Summer Scholarship Program, forming and managing partnerships with art and writing programs across the country, marketing opportunities to eligible students, sorting and evaluating applications, and notifying scholarship recipients• Drafted and provided feedback on program communications and web content• Tracked and reported instances of potential plagiarism or copyright violation• Collected and managed student, educator, and school data to support the operations of Programs, Finance, Communications, and Design Show less

  • Programs Coordinator

    Jul 2020 - Oct 2021

  • Programs Assistant

    Nov 2019 - Jun 2020
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  Radish fiction

  Oct 2021 - Aug 2022

  • Served as the front line of assistance for Radish readers and writers, handling Customer Support, Writer Success, and Content Audits inboxes• Communicated via email and social media to help Radish users join, manage their membership and subscriptions, select and read stories, and resolve technical issues with the app, helping to eliminate inbox backlog and reduce first response time by 85% in first four months• Supported community of 3,000+ writers in all stages of the publishing journey, including account set-up, story publication and removal, and content optimization• Reviewed UGC new releases for compliance with Radish content and cover policies, communicating with writers to resolve any discrepancies• Identified customer trends and recommended and spearheaded process and operational improvements• Monitored in-app community activity, including Radish LIVE chats and comments, reviewing reported content and objectively enforcing Radish policies• Performed quality assurance checks on in-app events and reading challenges Show less

  • Senior Associate, Customer Support

    Jul 2022 - Aug 2022

  • Customer Support Associate

    Oct 2021 - Jul 2022
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  Dotdash meredith

  Aug 2022 - now

  • Provided level-1 and level-2 support to 3,000+ publishing platform users via email and Slack, helping staff and independent contractors resolve technical issues or other matters that may impede their ability to update, edit, or create content• Offered guidance, troubleshooting, and education on all aspects of Dotdash Meredith's publishing operations and tools, including authentication, permissions and account management, drafting and publishing, distribution/syndication, project management, and taxonomy relationship management• Assessed problems submitted to Editorial Operations and escalated as needed, including collaborating with product development teams across departments and coordinating emergency responses• As part of the Core Platform product team, worked alongside internal developers to define and diagnose publishing platform bugs and prioritize improvements Show less

  • Associate Product Manager

    Mar 2024 - now

  • Associate Operations Technician

    Aug 2022 - Mar 2024