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AC NELSON

AC NELSON

Operations Manager

Followers of AC NELSON906 followers
location of AC NELSONMarietta, Georgia, United States

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  • Timeline

  • About me

    Director of Client Success | Customer Experience Management

  • Education

    • Colorado State University

      2021 -
      In Process Project Management 3.6

  • Experience

    • Safe-Guard Products

      Sept 2012 - Jul 2019
      Operations Manager

    • Protective Asset Protection

      Nov 2019 - May 2024

      Sales Support for the Western Region Auto Division and Specialty (Powersport, Marine, RV) Nationwide In my role as a Client Success Director, I spearheaded the development of an online client enrollment portal, resulting in a significant reduction in request for information and error rates. I also focused on ensuring customer success during the onboarding process and implemented streamlined workflows through collaboration to enhance efficiency.

      • Director of Client Success

        Mar 2023 - May 2024

      • Customer Experience Manager

        Nov 2019 - May 2024

  • Licenses & Certifications