Experience

• 

  Grameenphone limited

  May 2012 - Dec 2014

  Apprentice

  Duties & Responsibilities: • Obtained client information by answering telephone calls and verifying information.• Determine eligibility by comparing client information to requirements.• Establishes policies by entering client information and confirming pricing.• Informed clients by explaining procedures, answering questions, and providing information.• Maintained communication equipment by reporting problems.

• 

  Synesis it

  Nov 2015 - Aug 2016

  Executive

  My core duties were responding to customer inquiries via phone, email, chat, or other communication channels; providing information about products, services, and policies; addressing and resolving customer complaints or issues efficiently and professionally; acquiring and maintaining a deep understanding of the company's products or services; and keeping up-to-date with changes, updates, and improvements in offerings.

• 

  Uttara finance & investments ltd

  Mar 2017 - now

  My core duties are contributing to the development and implementation of HR strategies, working closely with senior management to understand business needs and align HR initiatives to support those needs, developing, updating, and communicating HR policies and procedures, ensuring compliance with labor laws, regulations, and industry standards, implementing and enforcing HR policies consistently across the organization, and preparing employees’ monthly salaries by the end of each month. My core duties were to manage employees` day-to-day operational requirements through support services (i.e., employee loan processing, job confirmation, increment, and transfer order), update the employee’s database in Tally software, maintain the employee's confidential file and other HR-related files, administer end-of-service benefits for the exit employees. (duty handover, release order, employment certificate), and prepare letters for general increments, promotions, and special increments.

  • Senior Human Resources Officer

    Jan 2023 - now

  • Human Resources Officer

    Mar 2017 - Dec 2022