Experience

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  Uin sunan gunung djati bandung

  Dec 2017 - Sept 2019

  Information technology support technician

  Job Description1. Managed and Maintenained office assets (assets management).2. Repaired and replace assets as needed.3. Configured hardware, devices and software to set up work stations.4. Removed malware, ransomware and other threats froms laptops and desktop system.5. Patched software and installed new versions to eliminate security problems and protect data.6. Responsible for all hardware in the campus environmenttools: mikrotik, mysql, visual studio code

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  Pt. pindad (persero)

  Feb 2018 - Dec 2018

  Web developer

  1. Assisted the backend developers in creating reports using SQL server.2. Built reusable code for future projects3. Building, testing and maintaining code for an internal using php, java tool and mysql.4. Managed agile team with 3 developers to worked on the full software development employee assessment.

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  Biensi fesyenindo

  Mar 2020 - now

  Information technology help desk

  Biensi Fesyenindo is a company engaged in Retail Fashion. Brands managed by 3Second, Greenlight, Moutley, FAMO & FMC. In addition to Retail Fashion, Biensi manages The Parlor Cafe, Hanna Hijab and Biensi WorkshopJob Description1. Provide technical assistance and support for incoming new update features and issues related to systems.2. Responsible for data All product to system jubelio (Marketplace) and Magento (website).3. Monitoring , Refill and preparing new arrival, product stock, mapping, inbound and outbound with internal teams.4. Succesfully controlling and managing 8 Brands of Biensi (3Second, Greenlight, Famo, Moutley, FMC, Hanna, Azizah, Circle) and over 10.000 products or SKUs at Magento System and 11 Marketplace (Shopee ,TiktokShop, Zalora, Lazada, Tokopedia, Bukalapak, Hijup, Zilingo, TFThing, Blibli & JDID) to provided the product sell.5. Follow up with the promotion team to ensure issue has been resolved and gain feedback from promotion staff about their assistance form helpdesk in preparing campaign.6. Broke down and evaluated user problems, personal expertise and probing questions.7. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.8. Keeping systems running and resolving troubleshooting in a system omnichannel environment.Achievement- Succesfully controlling every marketplace channel by using Jubelio.- Reduce upload product time from a week only in 2 days.- Make a contribution for product campaign in a event such 11.1 , Flash Sale and etc.- Able to make visualization data by daily, monthly & year.- Able to perfom maintenance and fix problem related every marketplace platforms in the company.Tools : Microsoft Office , Jubelio , Google Spreadsheet , Marketplace Platform, Magento Show less