Experience

• 

  Wininfosys inc.

  Jul 2018 - Jun 2019

  Application analyst
• 

  Teleperformance

  Feb 2020 - Aug 2022

  Information technology support engineer

  • Microsoft 365 tenant administration – Exchange online, Sharepoint online and Google Workspace administration.• Basic hardware networking (CCNA, MCSE, MCSA) LAN, WAN and wireless systems• Microsoft OS and Server technologies• Remote access methods• Backup and disaster recovery methodologies• Patch management technologies and processes• WINS, DNS, and DHCP, Network troubleshootingResponsible for the day-to-day supervision of IT systems by ensuring secure and effective operation of allcomputer systems, related applications, hardware, and software used with an ability to quickly adapt to changingneeds of the business with time.• Proactively identifies and solves any system outages by providing day-to-day support for all internal IT systemswith little to no impact to the businesses• Manages departmental operations including project planning and resource management by balancing functionaldemand with IT capacity and capability.• Administers the configuration, deployment, maintenance, upgrade, and support of all IT systems, includingservers, PCs, operating systems, networks, hardware, software, and peripherals.• Ensures adequate training and abilities of executives within the department, including help desk support,application support, and network security administration.• Coordinates the procurement processes and aids in accessing new hardware requirements by liaising with varioussuppliers and partners. Show less

• 

  Tafaseel bpo

  Aug 2022 - now

  Information communication technology specialist

  Responsible for the day-to-day supervision of IT systems by ensuring secure and effective operation of allcomputer systems, related applications, hardware, and software used with an ability to quickly adapt to changingneeds of the business with time.• Proactively identifies and solves any system outages by providing day-to-day support for all internal IT systemswith little to no impact to the businesses.• Administers the configuration, deployment, maintenance, upgrade, and support of all IT systems, includingservers, PCs, operating systems, networks, hardware, software, and peripherals.• Coordinates the procurement processes and aids in accessing new hardware requirements by liaising with varioussuppliers and partners.• Knowledge of operating systems; current equipment and technologies, enterprise backup and recoveryprocedures, system performance-monitoring tools including active directories• Collaborating with respective unit managers for any new requirements and changes in the setup by notifying anydowntimes / Service interruptions to the firm to ensure efficient workflow.• Availability outside of working hours to resolve emergency issues promptly and effectively with remote desktopapplications and help desk software (Service Desk).• Maintains an inventory of IT equipment/asset register and ensures all devices have a valid software license alongwith an inventory of the license keys• Responsible for strategic thinking and identifying ways to create optimal usage of technology resources to delivermaximum business benefit.• Responsible for testing new versions of the system software, investigating and coordinating the resolution ofpotential and actual service problems• Setting up of employee mailbox and offering support in case of email access incidents• Able to handle private and high level confidential information with physical and ethical care Show less