Kyosar Wei

Experience

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  China Tobacco

  Mar 2008 - May 2009

  Account Manager
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  Barberry Cosmetic Ltd

  Sept 2009 - Jan 2010

  Official documents and correspondence copy writer
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  AsiaTelco Technologies Co.

  Dec 2010 - Apr 2011

  President assistant
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  EBay

  Apr 2011 - now

  APAC Content Manager - Knowledge Management

  In charge of the contents for APAC. Role of Knowledge Management: Combine people, process and technology to leverage the collective knowledge of an organization for knowledge enabled service. 1. Serve knowledge in an intuitive way that our customers love2. Create and maintain content in a way that aligns with eBay's brand, voice, and customer expectations3. Support GCX readiness for Marketplaces and GCX initiatives with clear, concise content that meets teammate needs4. Advocate for accuracy and consistency of the service experience through teammate adoption of the knowledge base5. Partner across the business (Service Delivery, Service Design, CSTECH, Coaching, Quality, GLO, Self-Service, Policy, Trust)6. Continuous improvement of content based on customer and teammate feedback7. Make work plans and backup plans for AWF, and make forecasting according to the budget and requirements.8. Provide data analysis, showing the contribution and insights about how KM support on operation and services.9. As a part of Learning & Performance Support, provide support and cooperation with training, coaching and quality.2011.4 - 2013. 12PayPal Team Support Leader - HK&CNICA teamInternal Consultant Administer Show less