Corey Gravelle

Experience

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  PACEX Package Express Inc

  May 2008 - Jul 2008

  Networking
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  Mohawk College

  Apr 2009 - Dec 2009

  Junior Programmer

  Learning xml , building schemas, building .net program in visual basic that can alter the schema making it customizable to the each province.write testing programs in c# to test code and meet with various partners.

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  DependableIT

  Jul 2011 - Dec 2014

  IT Support Technician

  Consistently exceeded monthly KPI’s, was quickly promoted to mentor new hires, and resolved client escalations. Maintained top 5-10% monthly sales rankings and continued to achieve 95% quality assurance score. Regularly resolved up to 10 technical issues at a time, while simultaneously speaking to clients over the phone. Utilized remote access tools such as “Logmein rescue” to achieve one call resolutions. Successfully managed multiple campaigns, while adhering to service guidelines specified by each vendor. Provided timely resolutions to new or existing issues to overall company’s SLA’s. Show less

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  NRG Home Solar (Formerly PURE Energies)

  Dec 2014 - Nov 2016

  Team Lead, IT System Administrator

  On boarded to Pure Energies to support the integration into NRG Home Solar during the acquisition. Integration projects consisted of SAP, Gmail, Five9, Lifesize, and Salesforce. Responsible for leading the IT support team and implementing efficient strategies to improve service levels and client satisfaction. Consolidated all company software administration into the IT department from all other departments. Successfully implemented policies and procedures to support a business growth of 16% per month by standardizing equipment, facilitating ticketing system, and managing an IT team across US and Canada. Show less

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  CGT Solutions

  Dec 2016 - now

  IT Consultant

  I am a consultant at small to medium sized businesses providing CRM and VOIP solutions. Implementing these solutions through cloud or internal based hosting on linux or windows. Work with various MSP's to provide administration and procurement for networking and computer equipment. Maintain several customers infrastructure, migrating them to a remote work from home model with secure infrastructure models to support their needs.

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  Sibus Technology

  Jun 2022 - now

  Senior Technical Consultant

  Senior Consultant specializing in infrastructure solutions in 24/7 production environments. Provide and architect solutions to mitigate outages and reduce downtime. Responsible for streamlining new processes to improve efficiencies. Architect custom designed applications and work with various API's to automate and improve manual processes.