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Michelle Dmello

Michelle dmello

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location of Michelle DmelloShuwaikh Industrial, Al Asimah, Kuwait
Phone number of Michelle DmelloView Mobile No.
Followers of Michelle Dmello580 followers

  • Timeline

  • About me

    Account Manager/ Sales/ Administration/ Secretary

  • Education

    • Indian community school kuwait

      -
      High school

    • Wigan & leigh college (india) ltd.

      2008 - 2011
      Diploma of media studies communication and media studies merit

    • Cambridge junior college mumbai

      2006 - 2008
      A levels commerce

    • University of mumbai

      2014 - 2017
      Bachelor's degree business/commerce, general

  • Experience

    • Serco

      Aug 2010 - Feb 2012
      Sr. customer service executive

      Customer service - solving customers credit card issues & up selling of Barclay card products1. Documenting all calls inbound in regards to query. 2. Communicating clearly and effectively with customers. 3. Providing quality customer service and product information on every call. 4. Review monthly publication of effective Telephone Techniques. 5. Sales in Insurance & Packages.

    • Sutherland global services

      Mar 2012 - Jul 2012
      Sr. customer service agent

      1. Customer Service – Interacting with Customers from US. Problem solving and providing product information. Understanding customer requirements and working towards achieving 100% customer satisfaction. 2. Offering Sales Packages for Satellite Internet & Broadband Services. 3. Generating Sales Reports on weekly and monthly basis. 4. Corresponding with internal and external customers. 5. Completing targets of inbound trouble shooting and call goals. 6. Attending product seminars and building awareness of day to day functioning. Show less

    • British council

      Nov 2012 - now

      1. IELTS International examination planning and supervision of IELTS examinations held in different testing centres across Kuwait. 2. Managing and conducting Cambridge and EDEXCEL examinations for students in Kuwait. 3. Supervision and Invigilation of International University Examinations held in Kuwait. 4. Planning and Invigilation of professional examinations conducted by British Council for professional bodies across the globe i.e. ACCA, CIMA, CIPS, and NEBOSH etc.

      • Exam Invigilator

        Jul 2023 - now

      • Invigilator

        Nov 2012 - Jul 2023

    • Alghanim industries

      Jul 2013 - Jan 2021
      Business administrator

    • Food basics company llc

      May 2021 - Mar 2022
      Administration secretary

    • American international university, kuwait

      Apr 2022 - Apr 2022
      Administrative assistant

    • Super life trading company

      Jul 2022 - Jun 2023
      Account manager

      Manage existing accounts of Super Life Trading Co. , Approching new potenial Clients. Follow up on sales and meet the tragets

  • Licenses & Certifications

    • Introduction to ms excel

      Younity.in
      Jul 2021

    • Advanced excel course

      Younity.in
      Jul 2021

    • Fire fighter

      Kuwait fire fighting company
      Jan 2017

    • Diploma in logistics and supply chain management

      Cpdqc - cpd quality certification
      Jan 2024

    • First aid

      American heart association
      Jan 2014

  • Volunteer Experience

    • Volunteer

      Issued by INJAZ-Kuwait
      INJAZ-KuwaitAssociated with Michelle Dmello