Experience

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  Taylored management

  Jan 2014 - Nov 2015

  Senior inventory analyst

  Developed appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost for new 36,00sq.ft. warehouse.• Directed and coordinated global supply chain functions through strategy, resource optimization, profitability maximization, and KPIs resulting in the maximization of customer satisfaction.• Worked with plant, warehouse, and logistics departments to determine and set up intercompany transfers.• Monitored and corrected inventory levels internally to ensure rotation and maximize working capital (FIFO and FEFO).• Supported proper utilization of ERP system (SAP) Show less

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  Roche

  Nov 2014 - Sept 2020

  Enterprise business analyst

  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications• Researched and resolved issues regarding integrity of data flow into ERP databases• Built library of models and reusable knowledge-base assets to produce consistent and streamlines business intelligence results• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies • Worked closely with software development and testing team members to design and develop robust SAP solutions to meet client requirements for functionality, scalability and performance• Orchestrated smooth and effective flow of SAP data to support new users in onboarding requirements• Applied honed problem solving skills to analyze and resolve issues impacting business operations and goal achievement• Overhauled operational workflow to launch Cornerstone into new processing platform• Documented business processes and analyzed procedures to align with changing business needs• Implemented business and technical client training on new systems and supervised software integration of new ERP systems• Assigned tasks to associates, tracked progress and updated managers, partners and clients, maintaining optimal business flow Show less

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  Simpleview

  Nov 2019 - Feb 2022

  Customer relationship management business analyst

  Deliver customer insights and make recommendations by performing data analyses and post activity evaluationsResponsible for identifying different customer profiles, and carrying out the optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentationResponsible for initiating and organizing mini surveys to gather deeper customer insights on CRM related topicsResponsible for identifying key trends and factors influencing customer behavior, like consumption and brand loyaltyUndertake spontaneous initiation of any analysis that can generate customer insight or operational projects to add value to the customer relationshipConduct assessment of CRM programs, club communications, and promotional activities according to their efficiency and profitabilityServe as a custodian of customer database, and responsible for the maintenance and management of customer data to ensure data integrityProvide support for local, regional and international CRM projects as applicable in the organizationProvide timely and accurate monthly reporting of KPIResponsible for hands-on modeling and analysis of marketing campaigns to determine the best mix of channels and messagingPartner with cross functional stakeholders to develop and execute campaigns that optimize customer loyalty and lifetime valueMeasure, analyze, and report performance metrics pertaining to the organizations’ loyalty programProvide support for the development of predictive models, customer segmentation studies, and reportsResponsible for optimizing and measuring social media campaignsDrive long-term business growth by owning the customer lifecycle, including customer acquisition; optimizing contact strategies and promotional strategy; and building loyaltyIdentify, recommend, and implement quality and efficient improvements to CRM processes. Show less

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  Teksystems

  Feb 2022 - Jul 2022

  It business analyst

  • Identify and resolve project issues• Analyze complex business problems and determine an IT solution• Gather data and analyze business and user needs• Provide recommendations on hardware and software procurement to support client's business goals• Coordinate the development of documentation to enable implementation and turnover of the process of system• Define objectives and scope of business system• Work closely with managers and end users to determine best IT solution• Conduct post-project evaluation• Create user stories, process swim lanes, and functional specifications• Communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences Show less

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  Arizona department of education

  Aug 2022 - now

  • Develop operational standards and procedures • Identify, document, and communicate complex requirements across system and business domains• Preparation of process maps, high-level workflows, use cases, functional specifications, wireframes, process flow diagrams, user stories, and mock-ups• Provide recommendations on hardware and software procurement to support client's business goals• Streamline workflows with new application development• Strong problem-solving skills, troubleshooting, and root cause analysis• Adept at communicating the business directive, goals and needs to the technical team, and serving as a client interface for managing user expectation and achieving satisfaction Show less

  • Project Manager

    Mar 2024 - now

  • IT Technical Business Analyst

    Aug 2022 - Mar 2024