Experience

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  Iqor/interactive response technologies

  Sept 2010 - Jan 2016

  Sr. supervisor/acting operations manager

  Coordinated with Executives and Vendor affiliates and provided necessary feedback as appropriate. Provided support to Call Center Supervisors and administered everyday activities of call center. Monitored call center operations and ensured high quality of services. Assisted supervisors and developed various metrics for productivity and prepared necessary reports.Worked with team supervisors and identified trends and maximized ways to improve qualifications. Maintained knowledge on various best industry practices and developed associated strategies. Conducted Interviews and training for Customer Service Agents.Prepared documented flow process for Specialty programs assisting the ClientDentalplans.com – Customer service specialist Show less

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  Iqor

  Sept 2010 - Jan 2016

  Sr. senior supervisor

  Coordinated with Executives and Vendor affiliates and provided necessary feedback as appropriate. Provided support to Call Center Supervisors and administered everyday activities of call center. Monitored call center operations and ensured high quality of services. Assisted supervisors and developed various metrics for productivity and prepared necessary reports. Worked with team supervisors and identified trends and maximized ways to improve qualifications. Maintained knowledge on various best industry practices and developed associated strategies. Conducted Interviews and training for Customer Service Agents. Prepared documented flow process for Specialty programs assisting the Client Show less

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  Bosch service solutions

  Jan 2016 - now

  • Training Manager

    Aug 2023 - now

  • Assistant Operations Manager

    Jan 2016 - now