Elliot Wilde

Experience

• 

  Yeovil College

  Nov 2014 - Sept 2015

  IT Apprentice

  Hybrid role split between supporting the IT teaching faculty and IT Services. Key Responsibilities included:- Built teaching lab for workshops- Ran workshops for students - 1st Line support for Students and Staff- Designed new templates for documentation and guides- Updated internal documentation and support guides- Built internal tools for asset tracking across both departments

• 

  Bournemouth University

  Jun 2016 - Mar 2017

  PAL Leader

  Employed by the univerisy to provide support and guidance to first year students with their initial year of studies and University life.

• 

  NetApp

  Jun 2017 - Sept 2018

  EMEA IT Support Intern

  Working within the global End User Services Field Services team to support and develop solutions for end user computing.Key responsibilities included:- Provided remote support to countries across EMEA- Lead local and remote onboarding and offboarding of employees- Developed internal tools and scrips to aid with daily operations- UAT for software updates and changes across organisationProud to receive the 2017 'Going Above & Beyond' Award.

• 

  NetApp

  Sept 2019 - Apr 2023

  Regional IT Specialist

  Working within the global End User Services Field Services team to support and develop solutions for end user computing.Key responsibilities including: - Technical lead for EMEA region- Executive white glove support- Remote support for employees- Equipment purchasing - Supplier enablement- Employee onboarding and offboarding- Automation building to support workflows- Designing enhancements to systems - Building and updating internal documentation

• 

  Nomios

  May 2023 - now

  Senior IT Engineer

  Building, developing and supporting solutions to improve end user computing.Key responsibilities including: - Vulnerability Management- Employee Onboarding- Process Improvement & Automation- Apple Device Management with JAMF- Windows Endpoint Management with Microsoft Intune- Server Administration, Windows and Linux- O365 Account Management