Tom Potter

Experience

• 

  SSE plc

  Jul 2011 - Apr 2013

  - Checked all new energy sales for misselling to ensure they were compliant - Responded to general customer service and billing enquiries

  • Sales Validator

    Mar 2012 - Apr 2013

  • Customer Service/Sales Advisor

    Jul 2011 - Mar 2012
• 

  Learning Tree International

  May 2013 - Jul 2019

  All aspects of planning, support and administration for training programmes around the world, primarily for the finance, professional services and intergovernmental organisation sectors:- Resourced instructors based on expertise, location and relationship with the customer- Booked instructor travel (including arranging visas) and accommodation and handled shipping and access logistics- Provided out of hours emergency support when needed- Managed administration including creating customer agreements, registering attendees, booking exams and creating feedback reports Show less

  • Service Delivery Manager

    May 2014 - Jul 2019

  • Customer Services Representative

    May 2013 - May 2014
• 

  123Insight

  Oct 2019 - now

  In addition to the responsibilities as Project Manager:- Reviewing and improving implementation processes - Managing and maintaining all implementation documents- Creating internal training documents and supporting colleagues- Delivering consultancy, training and services to existing customers as well as implementing customers - Worked with new customers throughout their 123Insight implementation project, from creating the initial project plan, preparing and importing their data, training and testing until go-live- Onsite visits to new customers to understand their business and be able to provide tailored support- Provided hypercare to customers following their go-live- Delivered ad hoc training on various products and parts of the software as and when required - Delivered online and face to face training to existing and prospective customers on all areas of the 123Insight software. - Supported new customers implementing 123Insight with ad hoc training and help- Implemented a new online training platform to streamline the attendee experience - Engaged with prospective new customers to establish interest levels and understand suitability- Guided new customers through the registration and on-boarding processes- Presented company and product information to key decision makers (both in-person and online)

  • Senior, Technical Project Management

    Jul 2024 - now

  • Project Manager

    Mar 2023 - now

  • Training and Implementation Specialist

    Aug 2021 - Mar 2023

  • Manufacturing Sector Manager

    Oct 2019 - Aug 2021