Mpho Pheko

Experience

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  Checkers

  Mar 2010 - Oct 2011

  Baker

  Opening the bakery early in the morning, mixing dough, preparing fillings and glazing pastries Cashier receiving payments and issuing receipts

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  Direct Channel Holdings (PTY) LTD

  Nov 2011 - Sept 2013

  Life Insurance Tele Marketer

  Answered calls regarding customer concerns for HollardMaking outbound calls to sell insurance products to new and old customers Achieved a customer satisfaction rating of 98%

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  Chopped Food Truck

  Oct 2013 - Aug 2015

  JUNIPO CHEF / COMMIS CHEF

  Cooking and service of food Set up the kitchen with cooking utensils and equipmentCashier receiving payments and issuing receipts

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  MultiChoice Group

  Nov 2015 - Mar 2019

  Customer Service Representative

  Handled call from customers regarding there DSTV subscription, add new subscriptions as well Handling all technical queries the customer had regarding their decodersPromoting as well as upselling our new offers to all our customers Updating customers account details Achieved a customer satisfaction rating of 98%

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  Webhelp

  Feb 2021 - Jan 2023

  Customer Service Sales Representative

  Answered calls regarding customer concernsHelping customer with placing there orders online and upselling Assisted customers experiencing problems with company serviceComposed company's FAQ pageAchieved a customer satisfaction rating of 98%

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  TransUnion

  Feb 2023 - now

  Rep l, Consumer Operations Support.

  Maintains a consistent high level of knowledge regarding T&E products, services, and tools.Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.Adheres to established processes and procedures when responding to support phone calls.Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.Manages individual performance for aux time usage and adherence to schedules.Performs other duties as assigned. Show less