Mpho Pheko

Mpho Pheko

Baker

Followers of Mpho Pheko392 followers
location of Mpho PhekoJohannesburg Metropolitan Area

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  • Timeline

  • About me

    Customer Service Representative

  • Education

    • STOCK MARKET COLLEGE

      2019 - 2021
      CERTIFICATE IN STOCK MARKET TRADING STOCK MARKET TRADING

      Trade Cryptocurrency Online Bitcoin/ Ethereum/ LitecoinTrading and investing both involve seeking profit in the stock marketBuying and selling of a company's shares with an aim to make a profit

    • GEORGE KHOSA High School

      2004 - 2008
      Higher National Diploma 12

      Activities and Societies: Member, The Ruby Team Consistent Honor StudentMember, The Ruby Team

  • Experience

    • Checkers

      Mar 2010 - Oct 2011
      Baker

      Opening the bakery early in the morning, mixing dough, preparing fillings and glazing pastries Cashier receiving payments and issuing receipts

    • Direct Channel Holdings (PTY) LTD

      Nov 2011 - Sept 2013
      Life Insurance Tele Marketer

      Answered calls regarding customer concerns for HollardMaking outbound calls to sell insurance products to new and old customers Achieved a customer satisfaction rating of 98%

    • Chopped Food Truck

      Oct 2013 - Aug 2015
      JUNIPO CHEF / COMMIS CHEF

      Cooking and service of food Set up the kitchen with cooking utensils and equipmentCashier receiving payments and issuing receipts

    • MultiChoice Group

      Nov 2015 - Mar 2019
      Customer Service Representative

      Handled call from customers regarding there DSTV subscription, add new subscriptions as well Handling all technical queries the customer had regarding their decodersPromoting as well as upselling our new offers to all our customers Updating customers account details Achieved a customer satisfaction rating of 98%

    • Webhelp

      Feb 2021 - Jan 2023
      Customer Service Sales Representative

      Answered calls regarding customer concernsHelping customer with placing there orders online and upselling Assisted customers experiencing problems with company serviceComposed company's FAQ pageAchieved a customer satisfaction rating of 98%

    • TransUnion

      Feb 2023 - now
      Rep l, Consumer Operations Support.

      Maintains a consistent high level of knowledge regarding T&E products, services, and tools.Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.Adheres to established processes and procedures when responding to support phone calls.Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.Manages individual performance for aux time usage and adherence to schedules.Performs other duties as assigned. Show less

  • Licenses & Certifications