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Greg Edwards

Greg Edwards

Training Director

Followers of Greg Edwards1000 followers
location of Greg EdwardsKnoxville, Tennessee, United States

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  • Timeline

  • About me

    Learning Technology Specialist at TeamHealth

  • Education

    • East Tennessee State University

      1992 - 1996
      Computer Science

  • Experience

    • Computer Connection

      Jun 1996 - Apr 1998
      Training Director

      Provided classroom-based software trainingDelivered on-site IT hardware and software supportDeveloped and maintained training documentation, company website, and newsletterCoordinated professional printing jobs and mass mailings

    • Gateway Country

      Apr 1998 - Dec 2000
      Lead Instructor

      Coordinated scheduling of in-store training servicesManaged training department resourcesDelivered instructor-led training sessionsCoordinated promotionsManaged cash receipts for training sales

    • New Horizons Computer Learning Center of Knoxville, TN

      Dec 2000 - Nov 2004
      Senior Applications Instructor

      Trained professional clients to use various desktop and server applications proficientlyLeveraged technical skillset for extended development projects, including franchise websiteExceeded utilization, performance, and development goals as established with managementAdapted quickly to clients’ changing requirements while managing multiple, simultaneous training projects

    • TeamHealth

      Nov 2004 - Sept 2005
      Training Development Specialist

      Developed documentation, provided training, and supported corporate operations management systemDrove end-user communication to define process requirements and coordinate beta testingImplemented and maintained learning management system

    • PerfectServe

      Sept 2005 - Jun 2006
      Implementation Consultant

      Analyzed individual client business processes to develop a deep understanding of communication-routing needsDesigned, developed, and deployed end-to-end communication routing solutions for multiple accountsConducted customized end-user training sessions using distance technology to reduce costsSupported solutions from inception through post-launch to maintain client satisfaction

    • TeamHealth

      Jun 2006 - May 2014

      Managed development of annual compliance training and physician risk-management training programsBuilt SharePoint-based extranet and video assets to reach employees around the countryImplemented and maintained learning management systemPlanned, executed, and reported status of development projects using Microsoft Project and Visio Developed documentation, provided training, and supported corporate operations management systemDrove end-user communication to define process requirements and coordinate beta testing

      • Multimedia Developer

        Mar 2012 - May 2014

      • Operations Training Specialist

        Jun 2006 - Mar 2012

    • Discovery Communications

      May 2014 - Mar 2020
      Trainer/Technical Writer III

      Spearheaded implementation of learning management system, enabling Human Resources, Global Information Security, and Workforce Support teams to deploy multiple, mandatory, global training initiatives efficientlyProactively analyzed support tickets to identify opportunities for training development projectsReduced average documentation development cycle from weeks to days by defining content and flowDeveloped and deployed video-based training to reach global audiencesProvided tier-2 end-user support and managed training on a variety of IT systemsEmpowered Benefits and Communications teams to streamline corporate messaging processesDeveloped and maintained SharePoint-based sites to house technical documentation and ITIL processesPlanned, executed, and reported status of development projects using ServiceNowDelivered technology-based solutions at scale to thousands of learners across international officesPlayed key change management role in company-wide technology rollouts, including Office 365, Zoom video conferencing, Slack, and Google Suite Show less

    • State of Tennessee

      Jun 2020 - Aug 2020
      Vulnerable Populations Coordinator

      Provided training and support to skilled nursing facilities throughout the stateWorked with regional and state health offices to coordinate communications and implement trainingExceeded objectives while working remotely

    • Ministry Brands

      Aug 2020 - Apr 2021
      Quality Analyst

      Supported multiple agile development teams to ensure the quality of SaaS releases for hundreds of clientsDeveloped technology-driven workflows to improve communication and remediation of issuesLed user acceptance testing and feedback initiativesExceeded objectives while working remotely

    • State Farm ®

      Apr 2021 - Nov 2021
      Technical Editor

    • TeamHealth

      Nov 2021 - now
      Learning Technology Specialist

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Greg Edwards
      Microsoft Most Valuable Professional Microsoft Jan 2010 I received the Microsoft Most Valuable Professional award in the area of Windows Live (later Windows Consumer Apps) and continued receiving the award annually through 2014 (5 years). I am currently a member of the MVP Reconnect alumni program, and I regularly participate in community engagement activities.

  • Volunteer Experience

    • Co-chair of Discovery Family Forum ERG

      Issued by Discovery Inc on Sept 2017
      Discovery IncAssociated with Greg Edwards

    • Lab Leader

      Issued by STEM Scouts on Aug 2016
      STEM ScoutsAssociated with Greg Edwards

    • Technology Manager

      Issued by Blair Walsingham for Congress on Feb 2020
      Blair Walsingham for CongressAssociated with Greg Edwards