Agnes Aprilia

Experience

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  PT Solusi Bersama Informatika

  Jun 2021 - now

  Customer Support Agent

  • Leverage exceptional listening and empathy skills by effectively understanding customer needs, resulting in a 97% customer satisfaction• Fostered strong relationship with customers through genuine care and commitment to resolving their issues, significantly contributing to customer loyalty and positive brand perception• Generated new customer leads using a HubSpot, resulting increase in Grab Merchant POS monthly sales

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  Sagara Technology

  Jun 2022 - Aug 2022

  Project Management Specialist

  • Planned and lead the development of a website 3.0 parking system, involved defining user requirements, creating wireframes, and establishing a clear project timeline• Utilized Agile methodology to create and manage project work sprints, ensuring each sprint stayed on track, delivered valuable results and effectively coordinated tasks to ensure a successful project outcome• Encouraged regular team discussions to prioritize communication and clarify needs throughout the project

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  Mréné

  Jun 2023 - Jun 2024

  Social Media Officer

  • Planned and managed COCORO Life's social media content, including product selection, copywriting, editorial planning, content scheduling, and visual supervision• Achieved KPI and resulting in a 25% increase in Instagram engagement using analyzed competitor, research and identify trending topics relevant to COCORO Life's target audience • Collected and analyzed COCORO Life’s engagement rate, reach, and follower growth • Cultivated a positive brand image for Kingston Indonesia by promptly and professionally responding to customer inquiries and comments on Instagram and Facebook accounts Show less