Katie Leach

Experience

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  Franklin American Mortgage Company

  Mar 2012 - Dec 2014

  Customer Care Representative

  ● Responsible for client interaction regarding home mortgage process● Ordered home appraisals, title commitments, tax return records, employment verifications, bank depositverifications● Oversaw daily office operations, including maintaining internal client filing system & database, appointmentscheduling, maintaining front reception area, coordinating with vendors● Maintained customer relationships by handling questions & concerns with speed and professionalism

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  Crystal Lake Elementary District 47

  Feb 2015 - Jun 2017

  Special Education Paraprofessional

  ● Assisted students with emotional and behavioral challenges in and out of classroom on a daily basis● Implemented and utilized various technology tools, including GoGuardian, Nearpod, NewsELA, and Pear Deck● Provided support with homework, note-taking, sensory breaks● Kept and logged data regarding behaviors observed throughout the school● Provided support to staff and aided with various projects as needed● Collaborated with staff on the progress of assigned OASIS students

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  Harvard Community Unit School District 50

  Aug 2018 - Dec 2018

  School Social Worker

  ● Upheld fidelity of Second Step curriculum implementation building-wide● Led daily social work groups using multi-modal approaches (Second Step curriculum, Social academic instructional groups, Social Thinking groups)● Provided individual or group counseling for children facing challenges in school, at home, or within thecommunity, with emphasis upon early intervention● Assisted in the development of plans to help improve the quality of services provided within the school building● Frequently collaborated with teachers, administration, and student support staff in order to address individual student needs, classroom needs, building needs, and district needs Show less

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  Community High School District 155

  Jan 2019 - Aug 2022

  School Social Worker

  ● Provided direct service social-emotional counseling to regular education and special education students in group and individual settings● Conducted bio-psychosocial assessments and social histories● Assessed students for substance use, support systems, physical and emotional functioning, barriers to academic performance, peer issues, suicidal/homicidal ideation, and similar presentations● Provided trainings and workshops to teachers, school staff, students, and the community● Certified Youth Mental Health First Aid trainer; Professional development opportunities for staff● Frequently collaborated with teachers, administration, and student support staff in order to address individual student needs, classroom needs, building needs, and district needs● Implemented and utilized various technology tools, including Canvas, YellowFolder, Skyward, Nearpod, and Embrace Show less

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  Follett

  Aug 2022 - now

  ● Prospected, identified, and engaged current and new customers via phone, email, and video calling● Qualified and grew new business opportunities across multiple products and services● Executed short and long-term sales strategies for assigned accounts in geographical area of responsibility● Maintained customer accounts, contacts, leads, and other customer data in CRM platform● Supported in the development and cultivation of customer relationships with key decision makers in geographical area of responsibility Show less

  • Account Executive

    Jan 2023 - now

  • Business Development Representative

    Aug 2022 - Jan 2023