Braxtin Love

Experience

• 

  State Farm ®

  Jun 2013 - Nov 2014

  Customer Service Representative Team Lead

  Developed Computer SkillsEnsured a customer-service relationshipDiscovered resolutions for upset customersAdvanced to a Procedural ExpertTrained future employees of important proceduresCollaborated in learning groups to help develop current employeesFacilitated new hires in a training environment to target various learning styles

• 

  Discover Card

  Nov 2014 - Jun 2015

  Account Manager

  Initiated first line of contact for card membersSolidified the Discover brand through customer relationsProvided guidance through card usage

• 

  Green Tree Servicing (now Ditech Financial LLC)

  Aug 2015 - Jun 2016

  Loss Mitigation Underwriter

  Mastered computer programs such as Microsoft office and ExcelReviewed and underwrote files to obtain a decision for modificationDemonstrated and communicated the process of retaining a home mortgage through modification

• 

  Ditech Financial LLC

  Nov 2016 - Jun 2017

  Conversion Analyst

  Oversea loan sales and purchasesEnsure new loan converts into database systems properlyCreate and maintain strong client contact with buyers and sellers

• 

  ADP

  Jun 2017 - Apr 2019

  Tax Consultant - CSM

  Provided tax service for clients who had over 1000 employeesMaintained professionalism in assisting with tax inquiriesConducted biweekly phone conferences with clients to provide updates on any tax audits that may have occurred

• 

  EXp Realty

  Oct 2018 - Feb 2020

  Real Estate Agent
• 

  Shellpoint Mortgage Servicing

  Jan 2020 - May 2020

  Loss Mitigation Negotiator
• 

  JPMorgan Chase & Co.

  Apr 2020 - Jan 2021

  Mortgage Loan Processor II
• 

  Homepoint

  Jan 2021 - Jul 2022

  Junior Underwriter
• 

  Recurve

  Jul 2022 - Sept 2024

  • Client Operations Manager

    Jan 2024 - Sept 2024

  • Customer Success Manager

    Jul 2022 - Jan 2024
• 

  Paychex

  Nov 2024 - now

  Implementation Project Manager