Shelby Rossini

Experience

• 

  Michigan Schools and Government Credit Union

  May 2014 - now

  Performs a broad range of Human Resources functions including overseeing MSGCU’s engagement programs, assisting in delivering talent needs, HR compliance-related responsibilities, HR reporting, and training support. Provides support for various other HR processes, projects, and initiatives. -Manages and coordinates MSGCU’s team member engagement programs to foster and maintain an environment of high engagement and morale. Engagement programs include ongoing suggestion program, bi-weekly peer-to-peer recognition, annual performance-based recognition as well as longevity recognition, team member charitable efforts, and team member functions. -Supports talent acquisition for assigned roles by collaborating with hiring managers to understand specific workforce plans in order to develop talent acquisition plans that optimize candidate pools. -Supports job description process including collaborating with department leaders on creation and revision of job descriptions, coordinating market pricing, and ensuring consistency and integrity of process. -Serves as back-up to support training of branch individual contributor roles by delivering training according to defined training plans on an as needed basis. Show less Branch Service Specialist (February 2019 – August 2020)-Assist in branch and organization goal achievement by serving members efficiently and promptly while also recognizing perceived and unperceived needs through high impact questions and member cues.-Consistently ranked in the top eight MSR/BSS performers Q3 2019, Q4 2019, Q1 2020 (as of 3/10/2020)-Build strong member and team member relationships by actively listening, collaborating and participating in discussions, training, and workshops-Ensures the consistent and accurate application of policy and procedure for both the Member Service and Teller roleTeller Supervisor (July 2016 - February 2019)-Monitored sales and service within the Branch on a day-to day basis to ensure sound business practices and a high quality of service for members while maximizing opportunities to assist members with financial needs-Conducted monthly sales and service meetings to coach and develop team members while also ensuring short term and long term goals are in alignment -Responsible for all teller line activities being conducted including, but not limited to; Branch audits, balanced ATM daily, ensured tellers balanced at the end of each business day, maintained appropriate cash supply for branch usage and problem solving in relation to errors or crucial conversationsTeller (May 2014 – July 2016)-Helped members by cross selling relevant products and services-Promoted trust by ensuring daily transactions are processed accurately Show less

  • Human Resources Generalist

    Aug 2020 - now

  • Retail Banking Positions

    May 2014 - Aug 2020