Syed Shanu Ali

Experience

• 

  Teleperformance

  Oct 2009 - now

  • Manages a team of 25 associates and responsible for all the metrics of the team• Feedback and coaching for advisors with area of development• Provide adequate grooming to the advisors for the next role• Leave planning and issue resolution for team members• Part of the core team to drive ideation and suggest process improvements• Manage, implement, and deliver KPI’s in line with the prescribed targets• Prioritize and organize work on a daily basis according to business priorities• Manage resources efficiently through peaks in the business cycle• Set expectations in line with the objectives for direct reports and conduct regular appraisals• Responsible for managing attrition and absenteeism in the team Show less

  • Team Manager

    Nov 2022 - now

  • Team Leader

    Jun 2019 - now

  • Quality Analyst

    Mar 2012 - Jun 2019

  • Customer Service Executive

    Oct 2009 - Feb 2012