Jeanne Fetzer Bray, CHES

Experience

• 

  Carteret General Hospital

  May 2007 - Jan 2009

  -Reviewed/input medical information into patient charts -Answered/forwarded incoming calls and directed department visitors-Updated/maintained department electronic calendar and hard-copy documentation -Completed data entry of physicians’ orders into health information system-Received/directed unit visitors, responded to staff/visitor inquiries, and answered/forwarded incoming calls-Provided computer support/information to physicians, nursing staff, and other hospital employees

  • Home Heath and Hospice Coordinator

    Jun 2008 - Jan 2009

  • Unit Coordinator

    May 2007 - Jun 2008
• 

  Holtyn & Associates, LLC

  May 2009 - Sept 2010

  Wellness Coach

  -Coordinated/developed innovative HIPAA Wellness Program compliant with the objective of improving participant health -Conducted extensive individualized personal health assessments and evaluations to identify/reinforce personal health goals-Designed, implemented, and monitored success of worksite wellness programs

• 

  Health Solutions Services, Inc.

  Feb 2011 - Sept 2014

  Screening Manager

  -Conducted comprehensive health screenings, planned/implemented health fairs, developed/presented briefings to corporate clients-Screened resumes, conducted initial interviews, and trained incoming staff -Provided on-going counseling to clients, built participant trust, and employed excellent standards of patient care-Oversaw and supervised staff at all health risk appraisals and screening events

• 

  ComPsych

  Sept 2014 - Apr 2015

  Account Representative

  -Ensured effective delivery of employee assistance programs, such as health and wellness programs, to complex accounts, including implementation planning, communications, training, issue resolution, and reporting-Identified, created, and executed enhancements to customer service delivery-Managed customers’ expectations of services post implementation-Focused on retention while providing professional and outstanding account management support to my assigned customer base-Provided customer service and account management for account related inquiries and offered recommendations to further cement customer relationship and utilization with their employee assistance program Show less

• 

  The Select Group

  Apr 2015 - Jun 2015

  Associate Recruiter

  -Sourced, interviewed (phone & personal) and identified technical consultants for clients, and guided them through the interview process-Provided qualified candidates to fulfill clients hiring needs using recruiting strategies and best practices-Was responsible for conducting office interviews, technical screens, reference and background checks, presenting job offers-Developed a pool of candidates through networking, and using company’s database-Maintained consultant relationships through luncheons, networking events and quarterly reviews-Gained client and industry knowledge through onsite meetings and relationship building events Show less

• 

  Orangetheory Fitness

  Mar 2016 - Feb 2020

  -Assisted in recruiting and new hire process for all employees in a 25+ studio network-Acted as a liaison between employees and insurance providers-Processed and audited all employee payroll payments on time and through appropriate channels-Provided ongoing training and support to regional and local staff for individual and company growth-Assisted with performance reviews and termination processes -Responsible for overseeing the sales process and operations systems-Led and coordinated initial and ongoing sales drivers (studio events, outreach)-Properly managed and exceeded sales and operational budgets-Monitored the hiring, training and scheduling of all OTF studio staff-Properly empowered, monitored, and evaluated specifically assigned responsibilities of sales team and fitness team-Provided and maintained the highest level of customer service

  • Regional Human Resources Coordinator

    Dec 2017 - Feb 2020

  • Studio Manager

    Mar 2016 - Nov 2017
• 

  City of Raleigh Municipal Government

  Feb 2020 - Mar 2023

  Employee Wellness Coordinator

  -Facilitates employee wellness initiatives, communications, and outreach efforts to 5,000 eligible members to improve employee health and well-being while reducing health care costs and improving productivity -Provides program analysis and development based on claims data and interest for employee health education-Reviews and assesses health and wellness policies and procedures-Research, create, and presents wellness and benefits program information to increase employee engagement on various platforms-Plans and oversees initiatives and projects to result in a positive and meaningful impact on our diverese employee groups Show less

• 

  Cigna Healthcare

  Mar 2023 - now

  Health Engagement Consultant