Erna Yuliafitri

Experience

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  PT. Asuransi Jiwa Eka Life

  Jun 1997 - Jul 1997

  Apprentice in Technical Division

  Preparing reinsurance process and premium calculations under Actuarial department.Filing and documentation under Claim department.Member data entry and preparing new business and renewal policy under Underwriting department.

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  PT. Bank Danamon Indonesia Tbk.

  Oct 1997 - Jun 1998

  Danamon Direct Staff

  Handling incoming call from customer.Handling client complaint, follow up and maintenance customer’s case(s).Give information about Bank Danamon’s product.Selling Bank Danamon’s product by telephone.

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  PT. Asuransi Winterthur Life Indonesia (now PT. Asuransi Astra Aviva Indonesia)

  Jul 1998 - Nov 2009

  Group Life and Health Administrations Staff

  Preparing new business, endorsement and renewal policies issuance.Processing new business, endorsement and renewal to system.Processing enrollment/alterations that received from Policyholder.Group life underwriting support.Issue new business, renewal, installment and adjustment bill.Issue premium statement from system and compare to manual premium calculation.Preparing premium report.Comparing data from Policyholder.Send membership data to TPA.Data reconciliation with TPA and Finance department.Correspondences and documentation. Show less

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  PT. Administrasi Medika (AdMedika)

  Jul 2011 - May 2012

  Membership Supervisor

  Setting new business both new Payor (insurance) or Corporate (Policyholder).Responsible for setting plan, benefit and letter of authorization based on Payor’s data and term & conditions for new business, endorsement and renewal policies.Preparing schedule of benefit policy and letter of authorization.Responsible and processing enrollment/alterations/endorsement that received from Payor.Correspondences and documentation.Responsible for membership card printing.Responsible and control turn around time. Show less

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  PT. Asuransi Bosowa Periskop

  May 2012 - May 2013

  Business Process Senior Assistant Manager

  Design policy, invoice and forms.Inter-departmental coordination with related department to design and set group provisions, membership card, work flow, standard operational and procedure in Business Process and Group Health Business.Coordination with IT department to design and develop system for Business Process department.Responsible for new business, endorsement and renewal policy issuance.Responsible for enrollment/alterations that received from policyholder.Coordination with TPA for any policy issuance, term & conditions and membership both enrollment/alterations and membership card.Issue new business, renewal, installment and adjustment bill.Responsible for all Business Process report.Data reconciliation with policyholder, finance and TPA.Inter-departmental coordination e.g. with customer services, finance, claim, provider and case monitoring department.Responsible for correspondences and documentation. Show less

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  PT. Tokio Marine Life Insurance Indonesia

  May 2013 - Sept 2014

  Group Administration Assistant Manager

  Create and submit all documents that will be issued by Group Administration.Inter-departmental coordination with related department to design and set group provisions, membership card, work flow, standard operational and procedure in Group Business.Coordination with IT department to develop system for Group Administration.Manage administrations process for Group (Employee Benefit and Bancassurance) Businesses.Manage and maintain turn around time and standar quality in Group (Employee Benefit and Bancassurance) Business Process.Responsible for end to end process for Group New Business, Renewal, Endorsement Policy, enrollment/alterations and membership card issuance.Coordination with Third Party Administrator (TPA) for any policy issuance, term & conditions and membership both enrollment/alterations and membership card.Responsible for have good relationship and good coordination with TPA and maintain their standard service and service level agreement.Responsible for invoice and letter that issued by Group Administration.Responsible for enrollment/alterations that is received from Policyholder.Maintain and analyze all report for Group (Employee Benefit and Bancassurance) Business.Process improvement and project development in Group Administration.Responsible for correspondences and documentation. Show less

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  FWD Insurance Indonesia

  Jun 2015 - Nov 2021

  Group Policy Management Manager

  Responsible for all processing, managing, reporting and maintaining agreed turn around time and service level for these units below: • Group Policy Administration• TPA Data Transfer• Group Policy Management Excellence• Group Medical Underwriting & KYC Document• Group Administration Collection

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  PT Great Eastern Life Indonesia

  Dec 2021 - now

  Sr. Group Insurance Operations Specialist

  Responsible for:• Managing Group Insurance Operations initiatives and excellence.• Group Insurance projects related to system enhancement and automation.• Business process improvement.• Reviewing standard operating procedure.• Monitoring Group Insurance and Affinity processes and services following the agreed service level agreement.• Coordinating with related departments and/or Third Party Administration related project and service improvement.• Group Insurance New Business, Alterations, Renewal, initiatives and excellence reporting. Show less