Mark E. Mitchell

Experience

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  Sprint Nextel (Digicom)

  Apr 2000 - Jan 2005

  Call Center Supervisor

  I help out in the following areas, Supervised and coordinated activities of workers engaged in customer service activities. Reviewed and checked work of subordinates such as reports, recorded, and applications for accuracy, content, and corrected errors. Trained and instructed employees. Developed and presented recommendations to management for staff and procedural improvements.

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  STARS Counseling Services Inc

  Jan 2005 - Jan 2009

  Business Development Manager

  I assisted in the following; administered, interpreted, and explained policies, rules, regulations, and laws to organizations and individuals under authority of commission and applicable legislation. Developed, planned, organized, and administered policies and procedures for organization to ensure administrative and operational objectives were met. Negotiated contracts and agreements with federal and state agencies and other organizations and prepared budget for funding and implementation of programs. Planned, promoted, organized, and coordinated public community service programs and maintained cooperative working relationships among public and agency participants. Participated in activities to promote business and expand services, and provided technical assistance by conducting conferences, seminars, and workshops, and business to business cold calling. Show less

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  Integrated Concepts for Families

  Feb 2009 - now

  Associate Project Manager

  My responsibilities included the following: Assisted in day to day operations which included human resources objectives; recruiting, selecting, orienting, training, assigning, scheduling, and coaching. Communicated job expectations; planning, monitoring, appraising, and reviewing job contributions. Communicated with customers, employees, and other individuals to disseminate and explain information. Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities. Reviewed documents and obtained information to respond to requests. Show less