Nesaraj Suriyakumaran

Experience

• 

  Scicom (MSC) Bhd

  Feb 2010 - Jun 2012

  Technical Support Executive

  Deal directly with customers either by telephone.Respond promptly to customer inquiries.Handle and resolve customer complaints.Obtain and evaluate all relevant information to handle inquiries and complaints.Perform customer verifications.Process orders, forms, applications and requests.Direct requests and unresolved issues to the designated resource.Manage customers' accounts.Keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken.Communicate and coordinate with internal departments follow up on customer interactionsdoing outbound call (manager callbacks).Always keep up the first call resolution. Show less

• 

  DHL Global Forwarding

  Jul 2012 - Jul 2016

  Senior Executive

  Take the lead role in handling of transportation and container movement of import & export.Organizations along with liners for new booking, request CMO, create ROT for haulage.Much more experience dealing with Liners as CMA CMG, Ben Line, China Shipping,Maersk Line, Mcc and others as well. Work closely with haulage to utilize the container movement and ensure the container reach to port before closing time.Ensure accurate product inventory for clients.Communicate with our Warehouse Manager about current stock and potential issueswith orders.Monitors and maintains current inventory levels, processes purchasing orders asrequired, tracks orders and investigates problems.Records purchases, maintains database, performs physical count of inventory, andreconciles actual stock count to computer-generated reports.Performs miscellaneous job-related duties as assigned.Keep records tracking daily & monthly for all the container movements such as bookingnumber, container number, and other relevant details related to the shipment.Manage and maintain customer service level by providing customers requirement.Coordinate with liners prepare carrier booking and keep follow up for BL/HBL to finalize.Always organize my work with respective team members and do check / follow up till theshipment reach to destination port.Coordinate shipper, shipper agent, and warehouse to do planning and organize to collectcargo from shipper premises.Timely update with customer (Shipper & Consignee) shipment movement status and do send pre-alert to destination after shipment depart from Port Klang.Ensure cost saving was achieved through the duty exemption or reducing by requesting CHAFTA, AUSFTA, FORM E, FORM D and ANZFTA from the external vendor. Including back-to-back application either for FORM D or FORM E.Familiar with all the certificates ie Pytho, Fumigation, Cites and SIRIM.Monitor and ensure end to end SLA is achieved by team associates. Show less

• 

  INGENICO SOLUTION (M) SDN BHD

  Jun 2018 - Jul 2020

  Supply Chain Executive

  Handling of goods supplied to vendors against sub-contracting purchase orders.Ordering of factory maintenance goods and services.Complete ad-hoc reporting when requested.Communication & Targets: Align communication and adjust Midterm plan to achieveinventory targets. Annually refresh toolbox parameters and perform inventory diagnosticsstriving for continuous Inventory optimization. Drive reduction of obsoletes FME andsupport markets with know-how and well-established process to build strong platform toensure decreasing trend of obsoletes levels.Reporting & Budgeting: Monitor Market developments, Product Development and SCevents and provide Customer Service Management with clear information on Supply Chainevents, trends and evolution to support the priority setting and decision making. Fully align within teams SOP presentation and communication to stakeholders. Support budgeting process with key parameters and benchmark KPI's within Customer Service teams tosupport definition of improvement areas.Curate selection, relationship, and performance management of the key logistic players partnering with K&N supply chain to ensure agreed KPIs are achieved and synergies realized.Compile reports and be the bridge between Store and Supply Chain Manager.Ensure Store complies and practice SOP. Assist on store day to day duties when needed and ensure records are updated.Handle shipping related documents DO / Packing list / Invoice etc. (Document Control)Monitor and report on abnormal findings pertaining to stock.Ensure Serial Numbers are tracked promptly for control tracking.Communicate with internal and external parties pertaining to stock and orders.Adhoc duties as assigned by Managers.Team lead for 5 team members who managed store in & out goods and inventories. Show less

• 

  GRV Logistics M Sdn Bhd

  Feb 2020 - Mar 2022

  Warehouse Manager

  Managing the efficient receipt, storage and dispatch of a wide range of goods from the warehouse.Maximizing space usage within the warehouse.Looking after the transportation of goods into and out of the warehouse.Implementing specific customer packaging requirements.Repairing warehouse equipment breakdowns.Shipment loading and transferring.Working with supervisors to improve staff performance.Setting aside storage areas for new stock.Complying with all Health, Safety and Environmental standards.Keep unauthorized persons out of the warehouse.Developing and implementing SOPs for the warehouse.Facilitating effective communication within the team and across the site.Investigating any inventory losses.Operating automated warehouse storage and retrieval systems.Being on call for any emergencies.Planning future warehouse capacity requirements.Maintaining accurate staff attendance records.Check security status and visitor book to ensure authorize entry. Check Forklift diesel and random maintenance checklist.Check & verify foreign workers OT with a punch card and allowed allowances. Deal with vendors, suppliers, electricians, forklift foreman & etc for request services and rates negotiation.Stay overnight to ensure the whole perform well and to complete per day's target.Ensuring products are stocked correctly and safely. Show less

• 

  Euro Nature Green

  Apr 2022 - Jun 2024

  Shipping Assistant Manager

  Managed logistics operations, prioritised tasks, and developed systems to achieve targets.Managed receiving, warehousing and distribution operations through operational policies.Oversee inbound and outbound shipping and distribution of all freight, products, and supplies.Planned and implemented new warehouse layout design, leading process optimisation initiatives.Ensures compliance with the laws and regulations on the warehousing and shipping activities, and any other related legislation by enforcing adherence to requirements, and advising management on appropriate actions to be taken.Ensures all procedures and regulations with regards to customs and all other government bodies requirements are in compliance and abided at all times by maintaining regulatory compliance to customs regulations and reporting.Ensures all production orders are shipped to customers in a timely manner in adherence to delivery schedules and customs procedures.Managed renewal process for LMW, MITI, FMM and IPC licences promptly.Oversaw financial management for shipping department.Ensured compliance with customs regulations and other relevant requirements.Scheduled shifts and supervised warehouse workforce.Liaised and negotiated with suppliers, manufacturers, retailers, and consumers.Managed customer services, route planning, and warehouse arrangements.Engaged stakeholders to identify, plan and implement enhancement projects.Assist in solution design and analytical support for warehouse and logistics activities.Managed departmental budgets, optimized resources and cut costsCoordinated with senior management to implement strategic plans for revenue growth.Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions. Show less