Joseck Mogusu

Experience

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  Safetyplus Consulting Limited

  May 2019 - Aug 2019

  ICT intern

   The universal coding standards required to develop websites. The importance of documentation in project development The programming skills needed to fit in the modern world technology The integration of different modules of a system Website development. Software design and development

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  Ministry of Foreign Affairs,Kenya

  Jun 2019 - Dec 2019

  Information Technology Support Specialist, intern

   The network configurations, switch and patch panel arrangement. Different printers and their configuration. Installation and customization of software. Maintenance of hardware. IP phone configurations. Data recovery

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  KRA(KENYA REVENUE AUTHORITY)

  Oct 2020 - Apr 2021

  Information Technology Support Specialist

   Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Provided Tier 1 IT support to non-technical internal users through desk side support services. Managed high levels of call flow and responded to all technical support needs. Used ticketing systems to manage and process support actions and requests. Translated complex technical issues into digestible language for non-technical users. Submitted service tickets for equipment maintenance requests. Explained security measures in simple terminology to help users understand malware and phishing threats. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Documented support interactions for future reference. Monitored systems in operation and quickly troubleshot errors. Provided documentation on troubleshooting of technical processes to support desk staff. Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and system testing functionality. Show less

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  Techno Brain Group, Microsoft Engineering Center

  Apr 2021 - May 2022

  Software Test Engineer

   Assessed software bugs and compiled findings along with suggested resolutions for development team members. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.  Defined and identified test cases for new application development. Created satisfied customers by providing attentive customer service and quick problem solving.  Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency. Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.  Collaborated with product owners to stay current on intended functionality.  Optimized test cases to maximize success of manual software testing.  Collaborated with QA team to test software quality through manual.  Verified acceptance by developing and implementing automated and manual application features and regression tests.  Created successful test scripts to manage automated feature testing, Wrote automated test suite for product and provided test coverage analysis. Stress tested security fixes and patches.  Carried out tests to identify, report and repair bugs and glitches.  Teamed on planned tests and time-sensitive ad hoc requests Identified and tracked defects with Windows OS and supported developers with resolution tactics Show less