Emily Hartley

Experience

• 

  Sheraton Grand Mirage Resort, Gold Coast

  Jul 2017 - Jan 2018

  Food And Beverage Associate

  Solo operation of the bar and lounge on a daily basis, developed expansive knowledge of local distilleries, specialty liquors, craft and local beers and mixed beverages in Queensland. Worked within the operations of conferences and events attracting up to 1000 delegates. Point of contact for guests to provide information about local businesses or attractions.Daily shift report writing to all managers.

• 

  The Westin Melbourne

  Jan 2018 - Jul 2018

  Food And Beverage Associate

  My role was to provide excellent customer service to new and trusted clients and communicate effectively to up-sell hospitality products. Worked with other bartenders to design and sell creative and innovative new cocktails. Worked independently and as a team to maintain the 5-star standard of products and services.

• 

  SFA-Connect (Sarah Fleming Associates Ltd)

  Nov 2019 - Oct 2021

  Conference Researcher

  My role involves utilising online tools, databases, search engines and apps to reach out to market sectors and identify the most appropriate conferences for my client's city/venue. Identification, qualification and development of conference buyer leads, I recruit conference ambassadors/local hosts or decision-makers (where appropriate) and sell my client's destination to contribute towards client's targets and KPIs. Recruitment of guests for client hospitality events, live virtual events, sales trips. Clients are all in the Meeting and Events Industry e.g Hotels, Conference Centres, Convention Bureaux, Tourist Boards and Event Management Agencies. Show less

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  Aps Events & Media

  Oct 2021 - now

  • Project Manager

    May 2024 - now

  • Project Coordinator

    Aug 2022 - May 2024

  • Project Assistant

    Oct 2021 - Aug 2022